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Trying to get my Licenses

W

WyvernSting

Member
Hello,
I've tried to use the license recovery tool a handful of times over the last few days but I'm not getting any new ticket notification (response email). I've tried emailing support@wolflair.com a few times directly but I'm not getting any response back.

Is there someone in the forums that can help put me in contact with the right people at Lone Wolf?

Thanks!!
 
Check your spam folder. If using something like gmail or yahoo you need to log directly into the website server to check your spam folder. LW does a really good job of getting back to people. It means something you have is stopping the emails from getting to you.
 
I have checked my spam folder and nothing from LoneWolf or a support ticketing system is showing up. I'm stumped. :( Does LoneWolf check these forums and would they be able to email me?
 
FWIW, I know that my email address is associated with a valid LoneWolf account because I get the following message when I submit a request for my licenses:

"An email with the list of all associated license numbers has been sent to the email address you specified. You should receive the information shortly."

Unfortunately, no such email arrives in my inbox or spam folder.
 
In the license menu, choose "Reactivate Current License". On the form that pops up, look at the email address there. Is there a typo in it?

Cancel out of that form.

If there was a typo, use "Update Email Address", also in the License menu to fix it - you'll log in with the incorrect email address and then change the stored email.
 
Hey @WyvernSting. Dave (our awesome support guru) responded to both of your emails the same day you contacted us. Interestingly, our support system received errors both times when trying to respond. I've looked into the error, and we're working to get it fixed asap.

In the meantime, I'm going to PM you requesting more info and we'll try to get this sorted over the forums. The forums are usually not the ideal place to handle support cases, but in your case it's the only option until we can get emails to you. :)
 
@Liz & @GuruDave,
Thanks so much for the prompt response... I've always appreciated your customer service. We'll work through the rest of this offline.
 
WyvernSting said:
Issue resolved within 24 hours... thanks Lone Wolf staff!
Click to expand...

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You're most welcome!
 
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