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Sync grayed out - Sync not available with your current account level.

J

joepacelli

Well-known member
I've not used Realm Works in awhile. I've only dabbled in it and just started to seriously start using it. I purchased it sometime in May when the Content Market was supposedly being released shortly (but that's beside the fact).

I've been putting in the data for Scarred Lands Setting and my Sync button is disabled. If I hover over it it states:
"Sync not available with your current account level. Upgrade to enable syncing"

I've looked all over Realm Works and can't find out what my current level is or how I would upgrade to anything,

I purchased the GM version of this so I'm confused as to why this is disabled all of sudden.

Any help would be appreciated

Thanks
Joe
 
Interesting. We all know this is how it should work in the future but the requirement to pay to use sync is still frozen to my knowledge. I would be logging a fault.
 
Just checked mine as well. I'm still able to sync normally. You must have a bug.

To the best of my knowledge the only people with RW without access to cloud storage are certain people who bought a lower tier in the Kickstarter. You'd know if that was you.
 
I didn't purchase RW as part of Kickstarter. I purchased this past year in May after waiting for the Content Market and believing it was close to release back in May.

I just start to actually use it and noticed the Sync not working. Now even if this correct, I can't find anyplace within the application that tells me my account level or even how to upgrade.
 
That's because all the subscription stuff is frozen. No one is paying it currently. It's meant to be turned back on about the same time that the content market goes live though so hopefully sometime soon. It's a bit of a catch 22 ;) we get to start buying content but we have to also start paying the subscription fee if we are going to use the server sync.
 
For what it is worth:

- I just checked my RW and I am able to sync as well.
- I have never seen any mentioning of account level within the application.


You could try renaming your preferences.xml file.

Rename it so you can get it back afterwards just in case.

You can find it here: C:\Users\~your_username~\AppData\Roaming\LWD Technology, Inc\Realm Works

RW should rebuild the preference file and give you a clean one with default settings.

I don't know if it will make any difference, but it might be worth a try.
 
Vargr said:
For what it is worth:

- I just checked my RW and I am able to sync as well.
- I have never seen any mentioning of account level within the application.


You could try renaming your preferences.xml file.

Rename it so you can get it back afterwards just in case.

You can find it here: C:\Users\~your_username~\AppData\Roaming\LWD Technology, Inc\Realm Works

RW should rebuild the preference file and give you a clean one with default settings.

I don't know if it will make any difference, but it might be worth a try.
Click to expand...

Tried it and still the same results.
Sync is greyed out for the one Realm I was working on
 
Same for me. I just purchased RW last week and I think I was able to sync when I first purchased it. Sync is disabled for me. I tried copying my realm to another name, and Sync is disabled for that realm also.
 
Same for me as well. Yesterday evening all was still fine. This morning greyed out with the same message about the account level.

I was also not part of the kickstarter, but bought RW this year at some point. I mean it would at least make sense to give us the opportunity to buy additional clould service.
 
This turns out to have been a glitch on the server that only affected a small percentage of users. We finally figured it out and got it fixed this afternoon. Anyone who was running into this problem should no longer be experiencing it. Please double-check to confirm. If you DO continue to experience this problem, please open a support ticket, since that will be the faster way for us to become aware of the problem and start investigating what's going wrong.

Thanks! And apologies for the inconvenience!
 
I am also experiencing this issue. I submitted a ticket a few weeks ago and haven’t heard anything. Is there an estimate as to when this will be fixed for everyone? My players are looking forward to being able to use this program in our games, but we are have difficulties with a manual solution. I appreciate all your hard
 
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