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Support?

So I know this probably isnt the right place for this but I dont know where else to get assistance. Has anybody else NOT gotten any response from the support email? I purchased a license extension last Thursday that didn't work and locked out my account and after 3 emails and over a week (despite the canned response of "2-3 business days for response"), I have yet to hear anything back about a resolution and now I am out $28. I am about to file a fraud claim with my cc company but wanted to see if anyone else was experiencing the same issue as I was first.
 
Please accept my sincere apologies for the delay in addressing the issue you are having. I've sent you a private message as well. Please get in contact with me directly at john@wolflair.com. I will figure out what the problem is.

Also, please let me know if you received an e-mail from our support system when you submitted the issue. Sometimes our responses get flagged as spam and I want to make sure that isn't the case here.
 
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