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Reporting error problem.

Z

Zaphod Beebledoc

Well-known member
I've been having a "Failed to delete a specific record" error when trying to sync a realm. (Been happening since the major update, I have reported it.)

However, when I try to send an error report, I get ERR 2002 from the reporting server, "Not enough space on the disk."
 
Apart from asking the obvious:

Do you have any space left on the partition that RW apparently needs to write something to?

then I have no useful suggestions (sorry).
 
The problem is resolved now.

As I got the ERR 2002 message when I was ending the sync error message to the server, I was assuming that the error was from the server that the error message was being sent to... If you follow my drift. :)
 
Zaphod Beebledoc said:
I've been having a "Failed to delete a specific record" error when trying to sync a realm. (Been happening since the major update, I have reported it.)

However, when I try to send an error report, I get ERR 2002 from the reporting server, "Not enough space on the disk."
Click to expand...

I got the same thing yesterday on my laptop which I think has about 13 GB of space. I was trying it to see if 205 would work on it since my desktop is still getting the C++ Line error message. On the bright side, it is now a larger number than it used to be when it was the line 1555 error.

And just to be clear, a bug ticket was reported previously for the previous Line # error and I have replied to the responce with updated information.
 
Gord said:
I got the same thing yesterday on my laptop which I think has about 13 GB of space. I was trying it to see if 205 would work on it since my desktop is still getting the C++ Line error message. On the bright side, it is now a larger number than it used to be when it was the line 1555 error.

And just to be clear, a bug ticket was reported previously for the previous Line # error and I have replied to the responce with updated information.
Click to expand...

Have you tried a rebuild of the indexes for your realm?
 
That's an excellent idea Rob but I can't figure out how to rebuild the index without getting into the realm. Currently I crash after syncing and can't open it. Is there another way to do it?

I can open the tutorial realm just fine and can also sync it so it is something in my main realms database causing the problem.
 
FWIW, I just got this error message for the first time.

ScreenClip.png

I had just created a new Special Item topic and saved it, creating links as part of saving it.

Next, I deleted the picture (simple) snippet, which was one of the default snippets for that topic type. When I tried to save it again, it gave an error message, which I failed to screen capture.

I clicked the Send Error Report and it go through most of it but right before the final green check, if gave the Error 2002 dialog box, the screen capture of which I provided at the top of this post.

I clicked the "Retry" button but got the same error and then clicked the "Cancel" button.

I restarted and re-logged into Realmworks and immediately received an error (likely because it was opening the problematic topic automatically. This time I took a screen capture. Here it is:

ScreenClip2.png

This time I saved the error report as a file rather than attempt to send via the "Send Error Report" button.

I tried a third time, this time selecting the "work offline" option, rather than logging in, but still got the same error.

Ah well, here I was feeling fortunate that I was not experiencing any issues with the upgrades...not I can't even use the program.

Yes, I'll be submitting a bug report with the exception report file and everything I put in this post, but I though that it might be helpful to other users who may be trying to determine if their issues are the same.
 
Gord said:
That's an excellent idea Rob but I can't figure out how to rebuild the index without getting into the realm. Currently I crash after syncing and can't open it. Is there another way to do it?
Click to expand...
Close Realm Works, if it's open.

Copy the folder that has your MASTER.REALM file in it.
-- Your MASTER.REALM file is likely in the "Realm Works" folder shown in the window opened by this command:
explorer "%APPDATA%\LWD Technology, Inc"

Delete everything in the original except for MASTER.REALM.

Start Realm Works and see what happens.


The index files are in the folders with the long names, but you'd have to know which is which. Might as well get everything at once, including a preferences reset. If it doesn't help you can always copy things back, and if the LWD folks need files from you you'd have a backup from the crashing state.
 
Last edited:
Following Parody's suggestion I was able to get back into my Realm. But if I go back to the topic causing issues, it crashes RW upon opening the topic.

I deleted the preference files and started again. Then I rebuilt the index and opened the troublesome topic. Same result. It crashed RW.

I once again deleted the preference files and restarted RW.

Unfortunately, there is no preference I can find to stop loading the last opened tab. For now, I'll just avoid opening the topic that is causing issues.

I really would hate to lose all the content of that topic, so I'm not deleting it just yet in the hope that the development team can come up with some way to fix this.

I believe that I read about an issue where deleting a default snippet could cause issues, I'm going to see if I can find that thread and cross-link.
 
MNBlockHead said:
Unfortunately, there is no preference I can find to stop loading the last opened tab. For now, I'll just avoid opening the topic that is causing issues.
Click to expand...

New in build 205: On the realms panel for the launcher, there is an option in the tools menu next to the realm to delete the local preferences for the realm. The local preferences are what controls loading up the last topic. Instead, Realm Works will default to opening the home topic.
 
MNBlockHead said:
FWIW, I just got this error message for the first time.

attachment.php
Click to expand...

That's the one I was on about! Can you see why I thought it was a server problem?
 
Last edited:
davidp said:
New in build 205: On the realms panel for the launcher, there is an option in the tools menu next to the realm to delete the local preferences for the realm. The local preferences are what controls loading up the last topic. Instead, Realm Works will default to opening the home topic.
Click to expand...

Ah, nice. Thanks.
 
The crash reporting server is different from the Realm Works server. So they can be down at different times. If you are unable to submit it to the crash reporting server, if you can, it can be helpful to save locally and then send it in as part of a support case.
 
davidp said:
The crash reporting server is different from the Realm Works server. So they can be down at different times. If you are unable to submit it to the crash reporting server, if you can, it can be helpful to save locally and then send it in as part of a support case.
Click to expand...

That's what I ended up doing.
 
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