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realm works error every time I load

B

Burj

Active member
Hello I have the Realm Works Client a friend brought for me kindly a while ago I went to load it up last night whilst trying to do my characters journal so I could get the information from it for my game but every time it loads I get this

Realm Works has encountered a problem we are sorry for the inconvenience

failed to retrieve containment

I have sent the error report

I have followed some suggestion through with a friend


but I still get the issue & I don't know how to fix it so I am open to suggestions
screenshot of the error is attached
 

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If you've deleted your master folder (the one in AppData\Roaming), reinstalled, redownloaded your realms from the server, and still get the error then there's nothing you can do. You'll have to wait for LWD to fix whatever's gone wrong in the server's view of your database.
 
I have fixed it I was thinking that last night I was tired & might of made some silly mistake so I followed through the instructions I was given again now I am a little more clear headed & it worked this time
 
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Shitty situation :(
I hope someone is monitoring the support cases for RW and there is no outlook rule to auto-delete.
 
Seeing as this is a 3 year old message that Cid felt needed to be necro'd back from the dead, I'm guessing its not really an issue.

They have stated before, while there is no new development, they are addressing critical bugs (the import issue is the last fixed issue).
 
As are the import issues in builds 254/255. I'm still using the software, and finding a lot of value in it, but it sure would be nice to have a stable build that at least fixes the basic functionality already in the program.
 
The_Traveller said:
Seeing as this is a 3 year old message that Cid felt needed to be necro'd back from the dead, I'm guessing its not really an issue.

They have stated before, while there is no new development, they are addressing critical bugs (the import issue is the last fixed issue).
Click to expand...

Other than LWD claiming this, there is no evidence to support it. Other than one update immediately after they announced that RW was no longer in development, they have done nothing.
 
kbs666 said:
Except they're not. The HL integration is still broken.
Click to expand...

See, when I first started hearing about this,I didn't even notice. This was probably because I have a separate portfolio for my player characters that I open first. As for the import issue, I thought that was fixed with the 255 build to fix the XML (at least now I don't have to go in and edit it after every export).

Is there still a widespread issue with import/export or is it a more limited issue?
 
I upgraded to 255 thinking that would fix the issue, but now if you try to import a second time (e.g., from a master realm that you've added more info to), the import crashes. Others have had similar issues. The only fix found so far has been to roll back to 253. Given that I don't use the HeroLab integration, and I am now thoroughly leveraging the import/export function I won't be upgrading until I'm certain that the import/export function has been fixed in whatever future build comes along.

Given that this issue was reported months ago, I'm not holding my breath.
 
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