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[Patron]How do I give my players access to my content?

K

KLewis

New member
I have the Patron Service, but I don't know how to give my players access to my content so they can start creating characters. I'm sure there is an answer to this question somewhere on the support page, but I can't find it. Any help in this regard would be greatly appreciated!

Edit: I have figured it out! Now my question is: what kind of account do my players need to create in order to join my campaign and use my resources? I thought I read somewhere that Demo Accounts CANNOT join a Patron Campaign, but I can't seem to find that information again. Thanks in advance for the help!
 
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Thanks for the link, that cleared up both of my questions. Players must purchase the Apprentice Service in order to participate in my campaign. Ready to rock!
 
The degree of confusion with which this is handled by HLO is extreme and it engenders customer rage.

Frankly, you guys are doing a piss poor job of making any of this clear. I have flogged and publicized your products to thousands via podcast in the past - but you really have handled this poorly.
 
And the strange pricing scheme, where it looks like Apprentice is half the price of Standard, until you notice that Apprentice is only 4 months vs 6 months for Standard!
 
My family has used Hero Labs (Classic), off and on, for years. We are now making the jump to HLO. I was profoundly confused as to which account I should buy, and it was only by finding this entry in the glossary:

Account Level
Type of Hero Lab Online user account that governs what access is granted to campaigns and content, with the values:

Standard - Allows purchase of game systems and content for personal use and participation within campaigns using content sharing
Patron - Same as Standard plus allows content sharing to be enabled within campaigns owned by the user
Apprentice - Has no access to self-purchased content but allows participation as a player within campaigns providing shared content
Demo - Grants access to limited subset of capabilities and content suitable for taking the product for a test drive when considering purchase​

that things made sense. I recommend a, "Which account is right for me?" page. Or merge this info into the current account selection blurb.

As an aside, the current blurb (https://www.wolflair.com/hlo/) talks about what each account has, but not what it lacks. I couldn't tell the accounts apart and thus was very confused about which to buy.
 
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