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Patch Update Error

L

Loriolin

New member
Upon updating Hero Lab it disassociated my Hero Lab Key from my laptop and I am now only able to play in demo mode. Has anyone else had this issue, or has anyone found a way to correct this issue?:mad::confused:
 
If it is just an update from hero lab you should just be able to reactivate your license.

License -> reactivate license
 
Loriolin said:
Upon updating Hero Lab it disassociated my Hero Lab Key from my laptop and I am now only able to play in demo mode. Has anyone else had this issue, or has anyone found a way to correct this issue?:mad::confused:
Click to expand...
The most common reason is you used the same "key" on two different computers/devices. This last update required a new HL .exe update and that would have caused it to check the license server. The golden rule of HL keys is ONE per device. First to get most of this fixed send email to support@wolflair.com. No one on the forums can help fix this issue.

The only last thing is you can tell HL to send you your secondary license and use that to get up to speed. As unfortunately LW does not work weekends so you won't get an answer back till Monday.

For more License info see the FAQ.
 
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