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Packages missing

P

Pilgrim

Member
So here is my issue (also submitted a ticketed but if people have a solution here it means I can work on my WotR stuff quicker)

I currently have herolab installed on one of my pc's but I am missing data
packages on it. When checking my other pc it is working fine (checked both
the 2 other ones). Earlier today it was working fine.
Is there a way for me to make sure all the packages are back?

I have reinstalled 3 times, reactiveated a few times, all to the same issue. It all started when I bought Mythic adventures and ultimate campaign. I am wondering if my licences all got screwed up and pondering if I need to have them all released and then reactivated per device.

If you have any tips/tricks I missed, let me know!
 
Have you selected the Source on the Configure Hero display? If those sources are not selected, the information from those sources will not be available to you.
 
What would the source be for the packages?

I still have my ulti combat, ulti magic but I am missing the packages where aasmiar, tiefling etc was in. So they aren't showing up anymore. It all started when I bought the mythic and the ultimate campaign modules.
 
Sorry I think you need to explain a little more. Which packages are missing and what exactly do you mean by missing?

All packages are on all Hero Lab installs but it may not be licensed for use. So while everyone has "Ultimate Magic" you can't check mark it in the "Configure Your Hero" window unless its been purchased/licensed.

So are you saying one of the books like "Ultimate Magic" does NOT show at all on one of your computers?

Basically explain which book/package is "missing" and where do you see that it is "missing".

Thanks
 
Did you make sure they are selected?

I don't actually have those, but can see the selection. Yours should be available.

See attached pic.
 

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Okay, to clarify some more.

I have 3 licences, when starting up HL, 2 out of 3 have the packages I have bought running in HeroLab. 1 of them is missing a bunch of packages when starting up. And when checking the purchased packages on the website, they aren't showing up there.

I have purchased the following packages:
Ultimate campaign - Doesn't show up in my HL list (purchased it yesterday) - just reactivated my licence again, it is there now
Pathfinder RPG Mythic Adventures - Doesn't show up in my HL list (purchased it yesterday) - just reactivated my licence again, it is there now
Pathfinder RPG Core - Shows up in all 3 of my licences
Pathfinder RPG Advanced Player's Guide - 3 out of 3 licences have this
Pathfinder RPG Advanced Race Guide - 3 out of 3 licences have this
Pathfinder RPG Ultimate Combat - 3 out of 3 licences have this
Pathfinder Bestiary Bundle - 2 out of 3 licences have this
Pathfinder RPG Ultimate Equipment - 2 out of 3 licences have this
Pathfinder RPG Ultimate Magic - 2 out of 3 licences have this
Pathfinder RPG Player Companion #8 - doesn't show up in my list anymore.

Now, I have 3 different licenses. 2 out of 3 show all of it (but the mythic and campaign one) and 1 of them doesn't show the player companion #8 in the list. It is also missing a few of the other ones in the purchased list. Now as you can see, I am missing some packages on the 3rd licence I bought, and all my licences are missing the Mythic and Campaign bundle I purchased yesterda.

Hope this makes a bit more sense.

In regards of the purchase of Mythic / Campaign, this mail from yesterday

Thank you for placing your order with Lone Wolf Development!

This is your receipt for the online order you completed. The specifics of your order are outlined below.

Order#: 213340 (Please reference this number in all inquiries)
Date: 2013/09/01
Amount: US $19.98
Charged To: Mastercard (ending in xxxx)
Authorization Code: 146415

The following products have been purchased:

ITEM DESCRIPTION QTY UNIT $ EXT $

HLPTH-018B Pathfinder RPG Ultimate Campaign 1 9.99 9.99
HLPTH-019B Pathfinder RPG Mythic Adventures 1 9.99 9.99

Total: US$ 19.98

Mythic and campaign are now added after a reactivation, still have 1 licence missing a bunch of packages.
 
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I apologize that it's currently the Labor Day holiday, which has delayed the response, but the support ticket you submitted will be the best way to resolve this, because the people reading the support tickets have access to the license server, and can look up the exact settings for each of your licenses.
 
Edwin, I responded to your ticket this morning! I will be able to help you further through the support system. Hopefully we can get this resolved. :)
 
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