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New Update and Unable to Connect to Server

C

chava

Well-known member
Ever since I installed the new update every time I try to boot up Realm Works I get a:

Unable to contact the server to properly register this machine. Realm Works cannot continue until the machine has been properly registered with the server.

Would you like to retry the connection to the server?

Clicking yes does not actually help. My internet is working (thus being able to post this). Any thing I can do on my end to ensure the registration happens (again, since I've been using Realm Works on this computer)?
 
The answer is apparently ... go wash my dishes and come back in an hour.

I need more patience.
 
I'm assuming from your post that you are able to access now. Is that correct?
 
I'm getting this same problem now. Is the server having hiccups? The user is suppose to be able to work offline, but I can't even get the program to open. I'm assuming the need to register the machine is because of we're in testing mode. Yes?
 
I'm not able to access RW.

I installed the new update several days ago, both on my desktop and laptop, and I've been using RW since.

Today, I saved a realm on my laptop, and restored it on my desktop, making RW to restart. Since then, I can't start RW : it's always saying "unable to contact the server to properly register this machine...", even though I already registered it a few days ago and I have Internet connection...
 
It's happening to me as well...new client from sometime last week. Exported my db from my desktop, imported on my laptop (as I was going away for a conference and had some down time). Was going to try to finish the adventure for tomorrow's table top...alas. :mad:

GB
 
Saladdin said:
I'm not able to access RW.

I installed the new update several days ago, both on my desktop and laptop, and I've been using RW since.

Today, I saved a realm on my laptop, and restored it on my desktop, making RW to restart. Since then, I can't start RW : it's always saying "unable to contact the server to properly register this machine...", even though I already registered it a few days ago and I have Internet connection...
Click to expand...

Did you use the Manage/Backup and then Manage/Restore to backup and restore the database from your laptop to your desktop? Had you registered your desktop previously?
 
GunbunnyFuFu said:
It's happening to me as well...new client from sometime last week. Exported my db from my desktop, imported on my laptop (as I was going away for a conference and had some down time). Was going to try to finish the adventure for tomorrow's table top...alas. :mad:

GB
Click to expand...

Did you use the Manage/Backup and then Manage/Restore to backup and restore the database from your desktop to your laptop? Had you registered your laptop previously?
 
davidp said:
Did you use the Manage/Backup and then Manage/Restore to backup and restore the database from your laptop to your desktop? Had you registered your desktop previously?
Click to expand...

Yes and yes...

It's working now that the server is online again.

I used the Manage/backup/restore a lot of times, the only thing that was different this time was that I had a game session in progress on my laptop that I ended only on my desktop. Could it be the thing that made the registration on my desktop to reset ?
 
Saladdin said:
I used the Manage/backup/restore a lot of times, the only thing that was different this time was that I had a game session in progress on my laptop that I ended only on my desktop. Could it be the thing that made the registration on my desktop to reset ?
Click to expand...

This should not make a difference for the registration. It sounds like we have something to investigate with this, then. During the restore, it is supposed to save off your machine ID and restore it so then it doesn't need to contact the server again.
 
Yes and Yes to me as well. I installed RW on my laptop computer on Tuesday (v129) afternoon, and was able to log in and get it registered, etc. On Tuesday evening, I back-upped my Golarion database from my desktop, which was running v129 as well. Brought it over on USB drive, opened it on my laptop, and began work. Continued work for three days on it (Wed, Thurs, and Fri). Shut down Friday night. Attempted to open it on Saturday morning on my laptop (so that I could back it up and move it to my desktop again), when I received the same message as everyone else.

About 12 noon today (I think), I was able to log in on my laptop. Not sure what the problem was, but it's fixed on my end now.
 
Has anyone seem problems lately when doing a restore when connectivity is not available to the server? I have been doing testing and it looks to be working for me, but I would like to hear from others.
 
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