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Is there an outrage schedule?

M

marroon69

Well-known member
Just wondering if there is an outage schedule, the site was down yesterday during my game and it appears to be down again (9/2 at noon). Just wondering if it is just my bad luck or something with my browser?

I did check the customer support wiki and I do not see anything.

also is there a discord I should be following?
 
There is supposed to be a toast message or other notification prior to (usually a day or two) schedule outrages. If you didn't see that, it's probably best to file a bug report. You might add something about putting a message outside of the tool that is still accessible.
 
flyteach said:
There is supposed to be a toast message or other notification prior to (usually a day or two) schedule outrages. If you didn't see that, it's probably best to file a bug report. You might add something about putting a message outside of the tool that is still accessible.
Click to expand...

Now I have to plan my outrages in advance?! ;)
 
Hero Lab Online has been loading for us all day, and I checked it again just now without problem. Have you tried clearing your browser cache, or a different browser?
 
Looks like it had created a character with a bad internal id that had lsot connection to its game system and wouldn't load.

logging in on a different browser, opening the bad character and then cut and pasting the url to the other browser appears to have fixed.

In case it matters -- a newly created PF2 Magus caused the problem, and was defaulting to SF rule set when I first was able to log in, but also was forced to re-select the game system after opening the character.
 
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