In need of help

[SAbel]

Just before GenCon my computer crashed(in reality I lost a tablet had to have two laptops redone and left everything with my trusty PC tech Store), and well now I have a new PC and it has a SSD drive and a hard drive.
I need help:
1. The SSD is C: and I am using it for operating system and such, so Hero Lab and all my LWD software is on the F: drive
I have reloaded/re-installed HL (so far) but my Data sets have been a horrible pain to get up and running. I am reloading the DDI 4E files because HL does not seem to find them and I can not get any of the sets I have started to work on to show up thought the data is still there.
2. I have HL in one file on my F: drive but now I am wondering if that is going to cause problems.
3. I can not find the Tools file to change the data sets additions so I keep having things such as Savage Worlds Rippers 2.1 that shows as not installed because it is trying to go to my C: drive
I still need to put back in Army Builder and possible card vault.

Is there a way to move my transfer data backups to the proper place on my F: drive (if so can some one tell me how)
How can I get HL file sets that I am working on (example L5R data set) to show up again in the HL load menu. with out losing the work I have in it or do I have to start again?
Is any one else using an SSD as C: drive and does it cause problems with up dates?
Thank you for the help.

 

[Farling]

In HL, from the Tools menu, you can choose Explore Folders, and it will open a file window to show the actual folder containing the files.

I have HL installed on my E: drive (in E:\Program Files (x86)\Hero Lab".
Selecting "Game System Data Folder" shows that it is located in C:\ProgramData\Hero Lab\data\pathfinder.

"Program Data Folder" is C:\ProgramData\Hero Lab
"User Data Folder" is <myname>\My Documents\Hero Lab

So maybe your information was on the old C: drive (did you make regular backups)?

 

[SAbel]

Hey I have all the old information located in the F: drive
Thought it does not all seem to be working!
4E is not linking or finding any of the data that is there (computer> Storage (F > Program Files> Hero Lab
When I look with Tools in the HL program under 4E it looks in Computer> Local Disk (C> ProgramData> Hero Lab {I have no ProgramData file on my SSD drive} So I am stuck with how to change the location of the search so that it looks at the F: drive not the C:
hoping for some help

 

[SAbel]

ok so the : turned into for some reason

 

[Farling]

The C:\ProgramData is part of standard Windows (the variable %ProgramData%) but I'm not sure why it doesn't already exist as part of a Windows installation.

I guess proper Tech Support will available after GenCon finished

(e.g. have you raised a ticket?)

 

[SAbel]

Thanks Farling,
I have sent in a ticket and I figure they are still getting back and recovering from GenCon so I hope by weeks end I will have it all working. Hopefully before Saturday which is my game group meeting and I am not sure if everyone has characters up to date (here's hoping)

 

[Kendall-DM]

The ProgramData directory is hidden by default. Go into your file settings and set it to Show Hidden Files and Directories and you will be able to see the directory. A quick Google search can help you in setting that up.

 

[SAbel]

Okay it has been five days and only a reply monday that I have a support ticket, but nothing.
1. I have un-hidden my SSD (Drive C program DATA file and have all my HL 4E files in there but still not working
Of course I have a game tomorrow night and probably no characters! arg

 

[SAbel]

I will keep plugging away at it and see what I can do (AKA mess up even more) I will update when & if I make a break through.

 

[Colen]

Hi Sean,

I've responded to your support case, so please get back to me with more information if you can. Thanks!