Herolab Online Server down?

[msbranin]

12:29 Central Time 10/25/2018

Keep Trying to load up HeroLab Online and nothing is happening.
I enter my user name, my password and my device nickname and click login and it it stays there asking me to log in.

I have looked in the forums and see nothing about a down time.

 

[Dax Thura]

Me too. What's going on?

I Reported the bug.

 

[uasutton]

Same here. Clicking on the gear in the top right, it says "Disconnected" in red. I've tried clearing my cache and using another device on a different network. Still not working.

 

[Banpai]

I am also experiencing problems it used to work for a bit (while I was talking to someone where it was unwilling to work) and now I can't access it either. Kinda disappointing.

 

[Rone]

This downtime was not planned.

The devs are working together now to get service back up and running and soon.

Our apologies for the inconvenience and the frustration.

 

[Rone]

We're back online.

 

[msbranin]

Ummm ... You are correct .. I can log in again but my characters are missing. Level 3 Mystic .. gone

Sigh!!! Nor will it let me create characters


Sigh last EDIT.. Something weird is going on with the server. I log out and all is working again. log out again and character is missing

 

[Rone]

Ummm ... You are correct .. I can log in again but my characters are missing. Level 3 Mystic .. gone

Sigh!!! Nor will it let me create characters


Sigh last EDIT.. Something weird is going on with the server. I log out and all is working again. log out again and character is missing

Is everything functioning normally now? Did your characters become available again?

 

[msbranin]

Character is back .. yes.. Not sure what was going on

 

[Rone]

Glad to hear it! Thanks for letting me know.