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Hero Lab Classic (v8.9b) not starting in MacOSX Catalina

P

Prickly Pear

New member
I just got a new iMac and have transferred files across. When starting Hero Lab, it started in Demo mode. I went to activate my licence and was informed I had to update Hero Lab to the latest version. After doing that, Hero Lab doesn't start up but gives the following message as seen in attached picture.
What's going on?
 

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  • Screenshot 2019-10-18 19.20.21.png
    Screenshot 2019-10-18 19.20.21.png
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Suggestions: Make sure you have the 8.9 full release and not the beta. Send an email to support.
 
Unfortunately, this is happening with Apple's security system on recent versions of macOS, and the instructions on how to fix this are on pg. 2 of the Readme.pdf file that I've attached.
 

Attachments

Thank you!

If all else fails, read the manual!

I temporarily went back to the previous version, v8.9a, and that one is working. Probably because it has been opened in the past.

Time to upgrade!
 
No, v8.9b doesn't work.

No, It still doesn't work.
I have re-loaded v8.9b and it starts up fine with the splash screen. Then it shows the blue background and the ad for Hero Lab Online. When I press OK, Hero Labs quits immediately.
Something is wrong with v8.9b.
 
Prickly Pear said:
No, It still doesn't work.
I have re-loaded v8.9b and it starts up fine with the splash screen. Then it shows the blue background and the ad for Hero Lab Online. When I press OK, Hero Labs quits immediately.
Something is wrong with v8.9b.
Click to expand...

And with 8.9a.

I had the same experience with both versions. Running Mojave though, not Catalina.

Reverted back to 8.9 which is working ok for me, and reported the bug.
 
I get this message “Hero Lab can’t be opened because Apple cannot check it for malicious software." when I try to install what I think is Hero Lab 8.9c. Running Catalina 10.15.1.

Trying to use this with Pathfinder 2, if that matters at all.
 
Last edited by a moderator:
Velea said:
I get this message “Hero Lab can’t be opened because Apple cannot check it for malicious software." when I try to install what I think is Hero Lab 8.9c. Running Catalina 10.15.1.

Trying to use this with Pathfinder 2, if that matters at all.
Click to expand...

This is the HL Classic forum. You have to be using online if you have PF2 - try looking at threads in the Online / PF2 Forum. I'm sure this issue has come up before and a solution posted.
 
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