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HELP! Herolab license is no longer working

K

Kuriin

Active member
I've had Herolab on my computer for a few years now and it just randomly said my license is no longer working and requires early reassignment. It was working literally 4 days ago. I updated herolab and this happened.

I have a game which I'm GMing in 20 minutes. HEEELPPPP....
 
Hopefully somebody saw this and got back to you but I should mention that you posted this in the wrong forum. You want the Herolab one and not Realm Works.
 
No one on the forums can really help you fix this. You have to email LW at support@wolflair.com.

I, ShadowChemosh, would say that 99.99% of all license issues I have seen turns out to be a simple misunderstanding in the end-gamers use of the Hero Lab licenses. The golden rule of Hero Lab license is that EACH and EVERY computer must have its own unique license. You can NOT use the same license on more than one computer.

Most peoples issue is the above. They install Hero Lab on two computers which we will call Computer1 and Computer2. The license will actually initially work correctly. For Computer1 activates the license then when installed on Computer2 the license "Transfers" to this computer (which can be done every 120 days). But Computer1 does not "recheck" the license yet at this time so it continues to work. Then an update happens and Computer1 is upgraded first and the upgrade goes to check the license and BOOM finds that the license had been reassigned to Computer2.

To solve this issue when installing onto the 2nd computer make sure you go to "License->Obtain Secondary License..." and use the new License code on the 2nd computer. If you do this you will NOT have any license issues.
 
Gotchya. Thanks so much, Shadow, for that information.

@Liz: Yeah, got it fixed (albeit late, but fixed is better than not fixed). Was so desperate I was about to pay another $99 for all of my stuff again, lol. -.- Sorry if this was posted in the wrong forum. I was literally in a panic mode.
 
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