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Haven't heard from help

J

jasonthelamb

Member
Not sure where to post this, but I haven't heard from the Hero Lab support via email, so I figured I'd post it here.

Recently my HDD went on a spree of crashes, forcing me to reinstall two or three times, before I simply switched to my SSD. In that time I thought one of the installs was stable, and had my license get reassigned early to access the product, after the crash and reinstall to my SSD, I have contacted support twice about it, but haven't heard back from them.

If there's any information I can give or action I can do to make this process go by easier, please let me know.
 
@jasonthelamb, it looks like you contacted support on Saturday and our staff responded on Monday. Is there any other assistance you need?
 
You might want to check your spam folder. Certain providers send the e-mails from Lonewolf there. Also make sure that their email is in the exception list just in case
 
In my experience Gmail flags LWD e-mail as spam unless you create a filter to except them. If you use the new Google Inbox interface, I recommend accessing your e-mail through the older Gmail interface to create a proper filter, simply going into your spam box and moving something back to your inbox doesn't seem to create a consistent spam-filter exception.
 
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