Feedback: the store is too hard to find

[goodkinghadrian]

I've been a Herolab Online user roughly since it launched with Starfinder, and I have consistently been irritated by how hard it is to find the Herolab store when I want to buy something. Even after a few years of using the product, have to hunt around every darn time to figure out how to buy something. After wandering randomly through settings to find what I want, I will eventually click into my account settings, then click through to lonewolfdevel.com and go to Shop Herolab, where I can actually exchange money for the product I want.

For some unfathomable reason, you have three domains for one product: wolflair.com (the page is useful only for new customers, but I remember it because the forums use the domain), lonewolfdevel.com (the one I want, apparently) and herolab.online (where the actual product is accessed).

If you want three separate domains, that's fine, but at least link the things together in a way other than an image in the corner with no explanation. Put a Shop Herolab Online link in Herolab Online. It should be in the settings wheel in the upper-right corner. Just click the wheel, click Herolab Store, and be directed to the store. It would also be nice to have a link for current customers on the front page of wolflair.com.

 

[flyteach]

+1
Agreed.

 

[dacoobob]

+1, the whole website situation is nuts. don't make it hard for people to give you money! seems like it should be obvious.

 

[goodkinghadrian]

I'm bumping this because for some baffling reason it is still hard to give money to Herolab.

 

[Darius Silverbolt]

Agreed and i have quit giving them money at this point. The store is a pain. The lack of Starfinder AP content and the nearly absent information coming from there.

 

[evdjj3j]

Have to say I agree with this 1000%. It's very frustrating trying to remember the correct steps to find the store.