• Please note: In an effort to ensure that all of our users feel welcome on our forums, we’ve updated our forum rules. You can review the updated rules here: http://forums.wolflair.com/showthread.php?t=5528.

    If a fellow Community member is not following the forum rules, please report the post by clicking the Report button (the red yield sign on the left) located on every post. This will notify the moderators directly. If you have any questions about these new rules, please contact support@wolflair.com.

    - The Lone Wolf Development Team

Early License Reassignment??

T

tstetz

Member
What the heck. I downloaded the most recent update and I'm getting a message saying that I need approval for "Early License Reassignment"

What the heck does that mean? I've updated before and had the program go out an retrieve my license without issue. Super annoying. I'm supposed to play tonight and now have HL that only works in demo mode :mad:

I did send an e-mail to tech support asking for early renewal (which I really don;t think is correct) but it says give 1-2 days for a replay. That'll hose me for tonight if that's right.

Any suggestions or any idea why it did this?
 
Hey tstetz! Sorry to hear your license was flagged for a reassignment. :( Please know that our support staff is super responsive, and often replies much quicker than 1-2 business days.

Nonetheless, I'm going to point you to an awesome forum post that one of our users put together for license reassignments. You can read the post here.

As ShadowChemosh points out, often a user has one license number installed on two separate devices (desktop pc and iPad, desktop pc and laptop, etc.). Each copy of Hero Lab comes with a free secondary license number, but the user must go to www.lonewolfdevel.com or the "License>Obtain Secondary License..." menu within Hero Lab to obtain that secondary license number and use it to activate the second device. Once there's a separate license number on each device, users shouldn't run into this issue.

If you get your license up and running using these helpful tips, please reply to the automated message you should have received from support@wolflair.com to let the team know that you've figured everything out. If you still have issues, our staff will get back to you soon!
 
Hmm, let me poke at that. I do have HL installed on my iPad too. Maybe that is the issue?

Thanks for the tips I'll take a look now.

It does look like I can still play on my iPad for now at least so I'm not going to mess with it until after tonights game I think!
 
Crud. Okay I must have done that because I tried getting a secondary license and its says the max number of secondary licenses have already been issued to me.

Now I'm even more confused :p
 
To get a list of the license numbers you currently have, in the License menu, choose "send my licenses to me".

Remember that the iPad is considered a separate device, and needs a separate license number - a different number than the numbers used on each desktop/laptop you have.
 
Okay, think I got it!

Apparently I transferred my primary license to my iPad somehow or another. So, I now applied my secondary license to my PC and both seem to work.

Guess it doesn't matter which has the primary right?

Thanks for the help!
 
Don't feel bad man, this happens to us all at some point, I have HL on so many devices I have no idea how it is all kept straight.

But I am going to one up you, I had to contact support to get it worked out last time I mucked it all up.
 
You must log in or register to reply here.
Back
Top