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DDI Downloader Issue

H

herrozerro

New member
I have not had this issue in the past when trying out HL but it seems like I have hit a brick wall.

The downloader works fine up until the processing power index when it gives me an error:

Could not parse XML document 'C:\users\ Username \ appdata\local\temp\ddicrawler\powers_index_1.xml' . power import cannot continue.

Is this because of a change to the formatting of powers in DDI?
 
Same here

I just started using the app last night and consistently get the same error as above.
I'm on Windows 7 64-bit. I tried run as administrator, although my normal user is an administrator too.
No dice.
Thanks for any help on this issue.
 
I'd have to say I am unsure about your problem, as far as I know they haven't updated the compendium lately. I know some people using windows 7 have to run HL in Administrator mode to get the downloader working which has been mentioned in other threads. You might want to try that. I also know the downloader should be getting an update again this month. I checked the D&DI content calendar and it doesn't show any changes to compendium.
 
You might want to send an email to the support email for lone wolf development, I am out of ideas on this.

I checked the Compendium site and they haven't updated it yet, they may have changed the coding on it, again, without saying anything but I am unsure about it.
 
The compendium site says that it hasn't been updated since the 7th. However, it looks like the compendium site is now returning errors when we try to retrieve something like the list of powers. :(

I'm investigating this now to see if there's another way the downloader can do it that won't cause these errors. Sorry for the inconvenience, all.
 
Ah...

I just tried to download the ddi files (Windows XP, No Insider Account) and get the same error when it hits the powers index.

So here is more data for you :D

**********************************************************
Welcome to the 4e data downloader. Please choose an option
by pressing 1, 2 or d, or press any other key to exit.

For more details on this program, please see the 4e user
manual (Hero Lab -> Help menu -> 4th edition manual).
**********************************************************

1. Download data (no D&D insider account)
2. Download data (with D&D insider account)
d. Delete existing data
x. Exit

Connecting to server...
Retrieving deity index... done.
Retrieving skill index... done.
Retrieving ritual index... done.
Retrieving item index... done.
Retrieving class index... done.
Retrieving race index... done.
Retrieving paragonpath index... done.
Retrieving epicdestiny index... done.
Retrieving feat index... done.
Retrieving power index... (page 1/5) done.
Retrieving power index... (page 2/5) done.
Retrieving power index... (page 3/5) done.
Retrieving power index... (page 4/5) done.
Retrieving power index... (page 5/5) done.
Retrieving background index... done.
Processing deity index... done.
Processing skill index... done.
Processing ritual index... done.
Processing item index... done.
Processing class index... done.
Processing race index... done.
Processing paragonpath index... done.
Processing epicdestiny index... done.
Processing feat index... done.
Processing power index... Could not parse XML document 'C:\DOCUME~1\HP_ADM~1\LOC
ALS~1\Temp\ddicrawler\powers_index_1.xml'. power import could not continue.


Press any key to quit.
 
OK, I've investigated this a bit. There appears to be a problem with the D&D Compendium web site, where if you search for powers with no text specified. The server, instead of returning a file with the list of powers, is returning this instead:

Code: 
An error occurred while parsing EntityName. Line 1, position 743727.

You can see this problem (although not the specific error message) for yourself by going to the D&D Compendium web site:

http://www.wizards.com/dndinsider/compendium/database.aspx

Choose "Powers" from the drop-down list, and click "Search". No powers are displayed, because the server is reporting an error. :( The same search for Feats or Items work properly.

If you're running into this problem, you should report it to WotC customer service, since it's an actual problem with the D&D Compendium web site. Here's what you can report:

When I use the Compendium web site, the list of powers doesn't display properly. I choose "Powers" from the drop-down list, and press "Search". No powers are displayed.

If I do the same thing for Feats or Items, the list of feats or items is displayed properly.
Click to expand...

Hopefully this is a problem that the D&D Insider team will fix, after which the downloader should work properly. Until then, I'll see if I can come up with an alternate way of accessing the powers that doesn't run into the bug, and update the downloader appropriately.
 
Colen said:
Until then, I'll see if I can come up with an alternate way of accessing the powers that doesn't run into the bug, and update the downloader appropriately.
Click to expand...

Further applying a filter on Powers (such as "Class: Fighter") seems to work fine. Is that something you can pursue?
 
Colen said:
The compendium site says that it hasn't been updated since the 7th. However, it looks like the compendium site is now returning errors when we try to retrieve something like the list of powers. :(

I'm investigating this now to see if there's another way the downloader can do it that won't cause these errors. Sorry for the inconvenience, all.
Click to expand...

According to the Wizard Community Broadcasts, the Compendium was updated on 1/19.
 
If thats true it explains why downloader errors are being reported now.
The page for compendium still says the last update was the 7th of december.
Wizards really needs to get on the ball about this stuff. They've really been slacking on communication since the launch of Essentials products...
 
Yeah the D&DI forum does say they updated on the 19th of January, thats probably why the updater is experiencing problems.
 
Necros99 said:
Further applying a filter on Powers (such as "Class: Fighter") seems to work fine. Is that something you can pursue?
Click to expand...

Yeah - my testing on their website shows that you have to apply SOME kind of filter to get any results at all. Is that something that can be incorporated into the DDIDownloader?

Cheers.
 
It could be that WoTC is trying to make it difficult for products like Hero Lab to get the data, thus forcing everyone to use their online tools. I hope the Hero Labs team can find a work around.
 
their online tools are garbage. I hate their new CB. I was on the Now Loading screen on it for over 6 hours and the thing still was not loading... sorry but i need dependable software. WOTC effed up and they know it. GO to their forums and look at the complaint thread for the new CB
 
RavenX said:
their online tools are garbage. I hate their new CB. I was on the Now Loading screen on it for over 6 hours and the thing still was not loading... sorry but i need dependable software. WOTC effed up and they know it. GO to their forums and look at the complaint thread for the new CB
Click to expand...

Eh, haters gonna hate.

I highly doubt that you were loading for 6 hours, unless you have a crappy internet connection you should have refreshed it long before then.
 
herrozerro said:
Eh, haters gonna hate.

I highly doubt that you were loading for 6 hours, unless you have a crappy internet connection you should have refreshed it long before then.
Click to expand...

My internet connection was working just fine. It was taking that long to load. WOTC had a decent character builder that working just fine, but they decided to reinvent the wheel and gave us garbage. Everytime I have tried to get the new CB to load it fails or takes hours to load. Its garbage. They're using a plug in from microsoft that Microsoft doesn't even support anymore. All so that they don't have develop a version for Mac Users.
 
The thing that ticks me off, is that i paid to get the Hero Lab 4E because i have the Pathfinder, and i cancelled the WOTC Character Builder to save a few bucks, but by the way it looks, i threw 20 bucks down the drain because the 4E Hero Lab is broken.
 
I just got a month of DDI for the express purpose of downloading that info to Hero Lab. I'm hoping that there will be a workaround before my month is over, I'd hate to have to throw more money at the DDI of I don't have to...
 
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