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Cohort Purchase

A

Anrik

Member
My brother and I use herolab online and we both have active accounts. He purchased the content under his account then we used the cohort subscription so I have access to everything. However he purchased content after we started the cohort subscription but it is not giving me access to the new purchased content. Under the character settings the modules are grayed out and I'm not able to check the box for the content that was purchased AFTER we started the cohort subscription.
 
The fact that you're unable to access the new content despite it being purchased after starting the cohort subscription is certainly frustrating. Have you tried reaching out to Hero Lab's customer support for assistance?
 
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