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Simple to answer. When it's done. Not sooner, not later.
This was terrible customer service, your tone here was not warranted. We do pay money, every year, to use this product. Do not make the mistake of making it seem like the only think YOU are interested in is lining your own pockets with OUR money. For you to have a quote that says what it does makes you seem hippocritical when you provide aweful customer service to a very innocent question. Being a nice doesn't take any more work than being a jerk. All i'm gonna say.
besides i pay a licencing fee to keep the files current...... anyways good day to you again.
No, you absolutely do not. You pay a licencing fee to keep Army Builder current, and to get access to any automatic updates. If nobody released any files whatsoever, no promises would be broken. Lone Wolf have NOTHING to do with the data files, and data file authors have NOTHING to do with Lone Wolf. We do this in our spare time. If we don't have the time, we can't update them. Speaking for myself, I am a single father of two, and they get priority. If I get time to work on files, I do it. If not, I don't.
This +1
I still think that no matter how many times we all say it, how many times we all post it, the general user base fails to read the licensing agreement on Army Builder.
To reiterate, your purchase of Army Builder and licensing grants you use of the application, free updates to the app as released by Lonewolf and finally access to the automatic file download system.
Additionally you are granted access to the ABCreator tool to create files.
What you are not promised is actual FILES. You may create these with ABCreator, or you may use files created by others, but LoneWolf DOES NOT create the files for any GW licensed game. They are NOT ALLOWED to help in the file creation of any GW licensed game and finally their hosting server is not allowed to HOST and files from a GW licensed game.
Hopefully this is more clear.
I just want to take the time to thank you and the guys like you that give your time so that players like Me can have an easier time making armies. So thanks again and I hope your week goes well.
However I cannot, in good conscience (and neither can several others in my group) continue to support a business that clearly profits from the works of unpaid volunteers, who are also clearly bitter that they are uncompensated and (seemingly) unappreciated.
Since in general we have to answer this same question about every other month(basically as each new codex is released by GW) one can see where it has become faster to answer as I did and not as we use to do in long personalized posts or pm's. instead we posted a sticky thread and also listed the same details in the FAQ.