Cannot sync and start

[bolieride]

I tried to start the program up this morning and it cannot sync with server and will not start??
I have the newest release, and did the initial sync and it worked.
Now it will not open.

 

[Portilis]

I'm suffering a similar issue. Having updated the program the other day and had it working fine, it is now opening the login screen and refusing to go any further - I get an exclaimation icon followed by "Login Unavailable" in red. Work Offline is also greyed out.

This means that currently it is completely unusable. I tried going to download just in case, and it is now reporting an invalid email address with the standard email, so I'm assuming there's a problem on the servers somewhere?

 

[Kairos]

Got the same red message, but can happily work offline. Hmm.

 

[pyremius]

Same as Kairos: Login Unavailable, but work Offline is functioning fine.

 

[Dreamare]

Same as Portilis. I can't log in and get the error immediatly when I open the launcher. Other options are greyed out.

This also happend to me after updating to the newest version.

 

[Portilis]

Hmm, have double checked and still no work offline. I've done a bug report anyway, so we'll see what we get.

I don't think I loaded into the system directly after applying the update, so I wonder if that has something to do with why you can work offline and I can't?

 

[Saladdin]

Is the server down again ? I've been trying to install the last RW version on my laptop for an hour, but I keep having the error message "Unable to contact the server to properly register this machine..." Now I've got a game in 30 minutes in a no-wifi place and I won't be able to read my campaign datas tonight...

Why should we register each time a new version is up ? Can't RW know we're already registered ? That's the second time I've got this problem, and that's the second time I will go to a campaign game without access to my datas : I can't do it without RW anymore

 

[davidp]

We had some server problems. This should now be resolved, so please try again.

 

[davidp]

Why should we register each time a new version is up ? Can't RW know we're already registered ? That's the second time I've got this problem, and that's the second time I will go to a campaign game without access to my datas : I can't do it without RW anymore

For some releases, we need to force a sync to the server before you can work offline. Build 140 is one of those releases. I will make a note to highlight this better in future releases so you can know about it ahead of time before installing a new version and being force to connect.

 

[pyremius]

Working now for me. Thanks for resolving the issue so quickly.

 

[rob]

Why should we register each time a new version is up ? Can't RW know we're already registered ? That's the second time I've got this problem, and that's the second time I will go to a campaign game without access to my datas : I can't do it without RW anymore

A little more clarification on this issue...

As RW evolves, we are making changes to both the internal structure and the communications between client and server. When that occurs, it's critical that we keep the structure and logic between the client and server in sync with one another. If we don't, BAD things happen. The net result is that you must contact the server in order before you can make use of the new version.

Things have been changing a LOT over the past months, and we're still working out assorted kinks from the server. That's why this requirement has bit you a couple times now. It's the unfortunate drawback of Beta testing, although it's possible it could still bite again after V1.0 is released. Hopefully not.

 

[ShadowChemosh]

Is the server down again ? I've been trying to install the last RW version on my laptop for an hour, but I keep having the error message "Unable to contact the server to properly register this machine..." Now I've got a game in 30 minutes in a no-wifi place and I won't be able to read my campaign datas tonight...

My 2 cents is that when I get near a game day don't do any updates or changes to software. Experience shows something always goes wrong and you won't have time to deal with it. This is what I do and actually install new versions "after" game day as then I have two weeks to fix anything before next game.

This is just like at the client I work at as once we get near a holiday like X-mas we go into a code freeze. No software changes are allowed on our servers for two weeks before and a week after the holiday.