Hi... Appreciate any assistance here (FYI: already emailed support).
Having trouble on my iPad 3 using iOS 6.1.3 (10B329).
I took the recent HeroLab update on my computer and in iPad. Since the update I can no longer send by email my .por character files to my iPad and have them to load on my iPad.
My normal process is:
1. Work on my characters on my 2011 MBP using OS X 10.8.5
2. Email the .por file to my email address
3. Open the .por on my iPad with the "open in" touch
4. Open file in HL iPad
After the result, what is happening:
1. Work on my characters on my 2011 MBP using OS X 10.8.5
2. Email the .por file to my email address
3. Now when I open the .por on my iPad with the "open in" touch, I get the "Open in Hero Lab Play" command but it will not activate opening HL. Therefore I can't open the file.
**EDIT** Upon closer looking at the file that is in my iPad, it has an ".cmpt" extension. Don't know what that is or why it's happening. If this is a simple settings change I need to make on my computer, would much appreciate pointing this out to me. **EDIT**
Another thing that is different, in the past when the .por is in my email, there is a little HL icon on the document. Now, what I am receiving looks more like a document file in the picture, no HL icon.
I also have an iPad mini, running iOS 7.0.6 (11B651). I am not having any problems at all using the above procedures to get my files.
Unfortunately, when I play, I use my iPad 3 because of the bigger screen size.
Any suggestions on what I may be doing wrong? Or is this a known problem and I just need to wait for an update?
Thank you,
Lee
Having trouble on my iPad 3 using iOS 6.1.3 (10B329).
I took the recent HeroLab update on my computer and in iPad. Since the update I can no longer send by email my .por character files to my iPad and have them to load on my iPad.
My normal process is:
1. Work on my characters on my 2011 MBP using OS X 10.8.5
2. Email the .por file to my email address
3. Open the .por on my iPad with the "open in" touch
4. Open file in HL iPad
After the result, what is happening:
1. Work on my characters on my 2011 MBP using OS X 10.8.5
2. Email the .por file to my email address
3. Now when I open the .por on my iPad with the "open in" touch, I get the "Open in Hero Lab Play" command but it will not activate opening HL. Therefore I can't open the file.
**EDIT** Upon closer looking at the file that is in my iPad, it has an ".cmpt" extension. Don't know what that is or why it's happening. If this is a simple settings change I need to make on my computer, would much appreciate pointing this out to me. **EDIT**
Another thing that is different, in the past when the .por is in my email, there is a little HL icon on the document. Now, what I am receiving looks more like a document file in the picture, no HL icon.
I also have an iPad mini, running iOS 7.0.6 (11B651). I am not having any problems at all using the above procedures to get my files.
Unfortunately, when I play, I use my iPad 3 because of the bigger screen size.
Any suggestions on what I may be doing wrong? Or is this a known problem and I just need to wait for an update?
Thank you,
Lee
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