I just applied 40K v5 update file and new patch for v3.1c, and for some strange reason the radio buttons are now very small (in right hand corner of box). I was told that there was a similar post on the board for this issue, but I could not find it in the search. Additionally it also hangs when trying to build out a new list or when loading an old list. Has anyone else experienced this, and if so, what did you do to fix it?
-
Please note: In an effort to ensure that all of our users feel welcome on our forums, we’ve updated our forum rules. You can review the updated rules here: http://forums.wolflair.com/showthread.php?t=5528.
If a fellow Community member is not following the forum rules, please report the post by clicking the Report button (the red yield sign on the left) located on every post. This will notify the moderators directly. If you have any questions about these new rules, please contact support@wolflair.com.
- The Lone Wolf Development Team
Buttons become very small???
- Thread starter bk
- Start date
well, I figured out how to use this properly, I just go download and re-apply the 40K v5 update, and it will work until I close the app and restart it. So I can work around the issue by re-installing the patch every time before use. Am I the only one out there that is having this problem? Should I delete the software and re-install? If I delete the software an re-install will my license work, I did not buy the CD and I am afraid that I will not be able to re-install. Any other thoughts?
Yes, but it still does not correct the initial problem, and is quite tedious to continue doing this to correct the problem. Do the developers not review this forum??? I have sent a support e-mail request and was told they were heads down working on a new release and to post here. Well I'm about to just go back and manually calculate my lists at this point. 
Hi guys,
Sorry for the late response - our time has been taken up with the Hero Lab 3.0 release, the holiday season, and the hack of our web site lately.
We first began to regularly encounter this bug about a year ago, and it took us weeks to track down the solution. The problem is actually with the standard windows "LoadImage" function that we use to load graphics into all of our products.
This function, if used in a certain common way, will load a bitmap from a file on the hard disk. However, sometimes it plain just doesn't work, and loads another image instead. You have to use it in a slightly *different* way, not specified in the documentation, to make it 100% reliable. Of course, we didn't find this out until a long time after Army Builder 3 had shipped, since Microsoft didn't see fit to inform anyone about the problem. You can only figure out what's going on by looking at the low-level assembler code for what it's actually doing.
This bug will be fixed in the next release of Army Builder, but unfortunately there's not much we can do about it until then. There's no reliable way to make the behaviour happen or not happen - it used to happen on my computer for a few minutes every few weeks, then go away for a while, then return. I've never seen anyone be able to reproduce it as reliably as you have.
Hopefully that answers your questions on why it's happening - I hope the frequency of occurance has dropped for you in the mean time.
Sorry for the late response - our time has been taken up with the Hero Lab 3.0 release, the holiday season, and the hack of our web site lately.
We first began to regularly encounter this bug about a year ago, and it took us weeks to track down the solution. The problem is actually with the standard windows "LoadImage" function that we use to load graphics into all of our products.
This function, if used in a certain common way, will load a bitmap from a file on the hard disk. However, sometimes it plain just doesn't work, and loads another image instead. You have to use it in a slightly *different* way, not specified in the documentation, to make it 100% reliable. Of course, we didn't find this out until a long time after Army Builder 3 had shipped, since Microsoft didn't see fit to inform anyone about the problem. You can only figure out what's going on by looking at the low-level assembler code for what it's actually doing.
This bug will be fixed in the next release of Army Builder, but unfortunately there's not much we can do about it until then. There's no reliable way to make the behaviour happen or not happen - it used to happen on my computer for a few minutes every few weeks, then go away for a while, then return. I've never seen anyone be able to reproduce it as reliably as you have.
Hopefully that answers your questions on why it's happening - I hope the frequency of occurance has dropped for you in the mean time.
Colen,
Thanks for your response. It’s always good to know that I can re-create at will and that it is not really fixable. Is there a way that I can get into your testing cycle for the new release.. so I can stop reinstalling every time I use your product? Btw. my frequency is each time I use the product, and I eliminate the issue by re-installing the product and re-licensing.
I can reliably recreate this issue every time I use your product. Again, the frequency is execution +1 after install. The first execution works.
Please let me know and feel free to PM and/or e-mail me directly as well.
Thanks, Brad
Thanks for your response. It’s always good to know that I can re-create at will
and that it is not really fixable. Is there a way that I can get into your testing cycle for the new release.. so I can stop reinstalling every time I use your product? Btw. my frequency is each time I use the product, and I eliminate the issue by re-installing the product and re-licensing. I can reliably recreate this issue every time I use your product. Again, the frequency is execution +1 after install. The first execution works.
Please let me know and feel free to PM and/or e-mail me directly as well.
Thanks, Brad
thunderheart
New member
Any movement on this issue?
Did you get any resolution on this issue BK? I have the same problem and I can get nothing other than a cursory response from Lone Wolf. I mean they took my money and provided nothing. The software is UNUSABLE for me.
It's not like I'm some 12 year old discovering Vista for the first time. I'm running this on a well seasoned Thinkpad with updated WinXP and I've been around the block a few times. With over 20 years as a software developer, I know a bug when I see one and I can spot cockpit error just as easily.
I would try it on my newer HP but I'm afraid if it fails there, my 2 licenses are up. Considering the lack luster response to my other emails to Lone Wolf, (including a demand for refund) I'd then be out $40 bucks with absolutely no recourse. Other than taking the issue up with the Attorney General's office and maybe the Better Business Bureau. Both of which are fairly impotent weapons in general.
Is there any hope of getting this issue fixed or some help from the company?
Dallas
Did you get any resolution on this issue BK? I have the same problem and I can get nothing other than a cursory response from Lone Wolf. I mean they took my money and provided nothing. The software is UNUSABLE for me.
It's not like I'm some 12 year old discovering Vista for the first time. I'm running this on a well seasoned Thinkpad with updated WinXP and I've been around the block a few times. With over 20 years as a software developer, I know a bug when I see one and I can spot cockpit error just as easily.
I would try it on my newer HP but I'm afraid if it fails there, my 2 licenses are up. Considering the lack luster response to my other emails to Lone Wolf, (including a demand for refund) I'd then be out $40 bucks with absolutely no recourse. Other than taking the issue up with the Attorney General's office and maybe the Better Business Bureau. Both of which are fairly impotent weapons in general.
Is there any hope of getting this issue fixed or some help from the company?
Dallas
Hi Dallas,
Its nice to see that yet there is another individual that can create at will! To answer your question, in the last post Colen said that it was a bug, I had not heard anything from anyone since! Yes, I am frustrated as well, but I figure the only other option would be to create my lists manually so kinda feel stuck. What I do, is just reinstall anything to the product -- re-update etc... it seems to reset "bit" turned on at the low level. After I have it up and running on my desktop I leave it running (granted memory waste), but since I am currently creating multiple versions of my list(s) it works for me. If I used it less frequently I would just reinstall when I needed it.
I assume Lonewolf development "is" Colen and Nancy (Mom and Pop) and they do not have the resources to deal with this and believe they have it fixed in the next release, hence why I asked to be a tester from them.
Colen, if you read this perhaps here is another potential beta-tester!!! Also, you better
hurry with that new release, because these are starting to become more frequent!!! Also, Colen or Nancy, let us know where you are with, and what the date of the new AB release will be so we can start finding those new features for you.
Cheers
Its nice to see that yet there is another individual that can create at will! To answer your question, in the last post Colen said that it was a bug, I had not heard anything from anyone since! Yes, I am frustrated as well, but I figure the only other option would be to create my lists manually so kinda feel stuck. What I do, is just reinstall anything to the product -- re-update etc... it seems to reset "bit" turned on at the low level. After I have it up and running on my desktop I leave it running (granted memory waste), but since I am currently creating multiple versions of my list(s) it works for me. If I used it less frequently I would just reinstall when I needed it.
I assume Lonewolf development "is" Colen and Nancy (Mom and Pop) and they do not have the resources to deal with this and believe they have it fixed in the next release, hence why I asked to be a tester from them.
Colen, if you read this perhaps here is another potential beta-tester!!! Also, you better
hurry with that new release, because these are starting to become more frequent!!! Also, Colen or Nancy, let us know where you are with, and what the date of the new AB release will be so we can start finding those new features for you.
Cheers
