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Bug tracking

E

evdjj3j

Well-known member
We used to get a link to track our bug reports a few years back why don’t we get these anymore? I submitted bugs years ago that haven’t been fixed it would be nice to see the status of these. One of the bugs is used by naysayers to point out how Lone Wolf doesn’t support their products well.
 
If they're still using FogBugz, you can open any of the existing links and a list of submitted bugs will appear at the bottom. Unfortunately, I don't think I've submitted a bug since 2017, so I can't verify if new bugs show up there.
 
i submitted several bugs a couple of weeks ago and received emails with tracking links for each of them. check your spam folder?
 
I checked Frogbugz and the last one I got was from 12/09/2019, it had older bug reports but nothing newer. I checked spam and nothing was there. I've some submitted bug reports since December.
 
evdjj3j, I just looked up the email address associated with your forum account and searched for that in fogbugz, and I see 41 cases from that search, but it looks like they're all from 2014 to 2018. Please PM me the email address you would have used for recent messages, and I can check for those messages.
 
I’ve always used the same email address up until as recently as a few weeks ago. I’ve submitted a few bug reports in the last month or so. I can still see the same ones you are seeing using old support emails Ive saved.
 
you have to manually enter your email address each time you submit a bug report, any chance you missed that step?
 
No, I wouldn’t think so, not that many times, the bug reports end at the end of 2018. I try to be as thorough as possible when I submit bug reports.
 
I'd recommend trying a test bug report, and tell me what time it was submitted - I'll look at that time to see what comes in.

Also, can you check upstream from your own inbox, to see if your email provider is blocking it before telling you about the emails?

If that's not it, I'm afraid my next suggestion is to double-check for typos. If you're using the bug report forms, perhaps your web browser is auto-filling some info, and has the wrong thing saved, or if you're emailing them, perhaps there's a mis-set address.
 
I'm sorry to say that we have only received 4 bug reports this morning so far, and none of them appear to be the one you submitted. Could you please give me the exact details of how you submitted it - if it's by email, what address did you send it to? If it was on a web page, could you give me a link to it, please?
 
I submitted almost all of my bug reports through the form in HLO. The one I submitted this morning was submitted there with the title "Test".
 
Did you get the "Bug Report Submitted" message within HLO after you submitted the bug report? Or was there an error message, or did it just not do anything after you submitted the report?
 

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I just submitted one this morning from my phone that said bug reported submitted. I don't remember seeing that before. Let me know if you got it, I may have an idea what's going on if you did. The subject is "test".

Updated

I submitted another bug report when I got home and received the message saying the report was submitted. I didn't receive an acknowledgement email.

Here is a link to the message I received.

https://1drv.ms/u/s!AkQaEoelqApSt1abfL6oqiQl6ryM?e=hFkfgG

I always send links to screenshots shared on my MS One Drive with bug reports would that be triggering a spam filter possibly?
 
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I apologize, I reported this problem to the right people, and we've been able to figure out that it has to do with the domain you're using for email, but I haven't heard back on the progress of fixing the problem, so I didn't have anything to report yet.
 
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