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AB 3.3 install failure

C

cookjg

New member
Upon starting army builder tonight I saw the new version of AB (3.3) and downloaded it. When given the option I told it to install. When the installer tired it refused saying I needed service pack 3 on XP to install AB3.3. While service pack 3 may be needed to install AB3.3, I am running Vista and Microsoft update says it is up to date. Can anyone suggest how to convice AB it is not on XP?
 
I'm having issues of my own with the program, and I'm no computer whiz, but since nobody else has answered I'll dare a suggestion:

have you tried running it in a compatibility mode? Right click on the actual program in its installation directory, go to Properties, and try messing around with some of the compatibility modes.

Probably won't work, but worth a shot, right?
 
cookjg, the new Army Builder installer worked properly in our tests under Windows Vista. Please try re-downloading the installer from our web site at http://www.wolflair.com/army_builder and installing it directly from there, rather than from inside the product. Does that work?
 
I get the same problem as cookjg, I tried direct from the site as you suggested Colen but I get the same problem. It says you must install service pack 3 before installing army builder on window XP. I do not or have ever used window XP. Any ideas?
 
Styles or cookjg, please do the following:

1) Right-click on the installer you downloaded, and choose "Properties". Go to the "Compatability" tab. Is the "Run this program in compatability mode" checkbox checked? If so, uncheck it, press OK, and try running it again.

2) If that doesn't work, press the start button, type "winver", and press return. A window should appear with text describing your windows version. Can you post a screenshot of it, or just transcribe the first three lines of text?

Thanks - this information should hopefully help me to track down what's going on here.
 
Hi, I've got this same problem and have already emailed your helpdesk.

I fooled around with compatibility, but when I change, the installer instead says it requires Win 5.0 or later, and I already have Win 5.1, so unchecked it as per instruction 1.

As per instruction 2, I typed "winver." Got the following:

Microsoft (R) Windows
Version 5.1 (Build 2600.xpsp_sp2_gdr.100216-1441 : Service Pack 2)
Copyright (c) 1981-2001 Microsoft Corporation
 
Thanks for including the winver.exe details. It looks like you're using Windows XP SP2 - the latest service pack is SP3, which the new version of AB requires. Once you install the new service pack, you should be good to go.
 
"Thanks for including the winver.exe details. It looks like you're using Windows XP SP2 - the latest service pack is SP3, which the new version of AB requires. Once you install the new service pack, you should be good to go. "

- First, what's version 5.1 then?

- Second, I can't install xp3. It knocks out my computer and I can't even retreat to a saved setting. I've tried three times and each time had to start up from scratch with most of my programs and all my internet settings gone.
 
1) Windows XP is technically Windows 5.1 (2000 is 5.0, Vista is 6.0, and Windows 7 is confusingly version 6.1). So when you see "Windows 5.0 or later" it means Windows 2000 or later.

However, I don't think there should be anywhere we explicitly ask for version 5.1; the messages should always say "Windows XP" or "Windows 2000" by name. Where are you seeing the number 5.1 mentioned?

2) Fair enough. We'll have a work-around in our next version of AB for this; you'll need to manually install some additional components to make everything work, but otherwise you should be able to install it.
 
Colen said:
1) Windows XP is technically Windows 5.1 (2000 is 5.0, Vista is 6.0, and Windows 7 is confusingly version 6.1). So when you see "Windows 5.0 or later" it means Windows 2000 or later.
Click to expand...

Ah, thanks for the explanation. So I guess I do have XP, which means I should demand help from MS tech support (fingers crossed).

Colen said:
However, I don't think there should be anywhere we explicitly ask for version 5.1; the messages should always say "Windows XP" or "Windows 2000" by name. Where are you seeing the number 5.1 mentioned?
Click to expand...

Lone Wolf doesn't mention it; I just assumed that was what I had since it's listed in the Winver, and thought that might be the problem. I see now that it also says XP, though.

Colen said:
2) Fair enough. We'll have a work-around in our next version of AB for this; you'll need to manually install some additional components to make everything work, but otherwise you should be able to install it.
Click to expand...

Sounds OK. When is this likely to be out - six months, a year?
 
Barring unforeseen circumstances (which have been known to happen in the past, so no guarantees), we'll be releasing AB3.3a on Friday sometime. If not then, reasonably soon thereafter. The release will also patch a few important crash bugs that other people have found.
 
Good to hear, I didn't know turnaround was that quick! Though I don't see it yet and it's late now, so maybe not 'til Monday? Would be nice to have it in time to play Sunday, as I'm itching to try out the new "unit card" system.
 
Yeah, one of those unforeseen circumstances popped up an hour ago and we've been trying to resolve it. :(

We're striving to get the release out ASAP, but it isn't going to be tonight. I think you sent an email to technical support about this, correct? Once 3.3a is out I'll drop you an email with instructions on how to skip the version check.
 
Thanks

Sorry to take so long to get back. Had to move my apartment. Lone Wolf, your suggestion to download the 3.3 install directly and then install it outside Army builder worked like a charm. Thank you.
 
Oh, awesome! Glad you got it working. Is it possible you had the old version of Army Builder running in Windows XP compatability mode, and so when you downloaded the update it was also running as if it was under windows XP?
 
I am still having the same problem and can not get it to download from the site or useing it. How do i change the compatibility settings?
 
Hi Styles,

What operating system are you using?

Make sure that Army Builder isn't running in "Windows XP compatibility mode". Right-click the Army Builder icon, choose "Properties", and then go to the "Compatibility" tab. Is "Run this program in compatibility mode" checked? If so, uncheck it and try installing again. Does that work?
 
Hi Colen,

I have tried this but its still asking for the pack 3. It was allready unticked. I tried after that running it in windows 95 or 98 but same problem. i then unticked it again and same problem.

Dont know what to try next?
 
Styles or cookjg, please do the following:

1) Go to http://www.wolflair.com/army_builder and download the installer from our web site. Right-click on the installer you downloaded from our web site, and choose "Properties". Go to the "Compatability" tab. Is the "Run this program in compatability mode" checkbox checked? If so, uncheck it, press OK, and try running it again.

2) If that doesn't work, press the start button, type "winver", and press return. A window should appear with text describing your windows version. Can you post a screenshot of it, or just transcribe the first three lines of text?

Thanks.
 
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