Help! Patron Account Clarification for Pathfinder 2e

[Scudmax]

Hi guys,

This might be the wrong place to post this, and if so, mea culpa.

I signed up for a Patron Account as a GM of a Pathfinder Group. My understanding is that all my players would be able to link to my account. My wife signed up for an Apprentice Account. When she went to make her character, it said that you can only have a level one character as it is considered a demo account. How can this be? Surely you can advance characters beyond level 1. We have linked the character to the campaign which I would have though dealt with the problem.

Any help is appreciated. What am I doing wrong?