Junior Member
Join Date: Dec 2006
Location: Salem, MA
Posts: 13
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Hi folks,
Earlier this week I upgraded my system to Windows Vista. In the process, I managed to blow away a few--ok, all--of my applications and have been reinstalling them one by one. I've downloaded HeroLab 1.1 but as a demo. Following the instructions in the License FAQs, I opened the program, went to the License menu, and requested my license be resent to my e-mail address. That was two days ago and I've yet to get the license mailed to me. About how long before I should start worrying about my license? Michael Thompson President/Founder Wild Hunt Games |
#1 |
Junior Member
Join Date: Oct 2006
Posts: 27
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I think they'll be slow right now. From the Front Page:
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#2 |
Member
Join Date: Dec 2006
Location: Duluth, MN.
Posts: 80
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Almost the same issue, I reinstalled after system crash took HDD, I emailed tech support and a tech told me all was ok. I just tried and still get error I am out of licenses'!? I just e-mailed back so we shall see!
I have faith, Giddoen I have faith!...my character sheet says so! |
#3 |
Junior Member
Join Date: Dec 2006
Location: Salem, MA
Posts: 13
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I guess if I want to be a jedi I must learn patience. Hoping for a return to power next week.
Michael Thompson President/Founder Wild Hunt Games |
#4 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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At 07:56 AM 3/22/2007, you wrote:
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Have you checked your spam folder? Also, please note that most email providers have their own spam filtering that must be configured separately from whatever email program you are using, so it's possible the email got intercepted there instead. Just to be safe, I checked our server logs. On the 20th, I see an email sent from our server to your email address. Obviously, I don't know the content, but we were at the show, so the only emails sent during the week were sent automatically by the server. So it must be the license email you requested. The logs show the message as successfully delivered to your email provider, so if it has gone missing, it did so after successfully reaching your email provider. That screams spam filter to me.... |
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#5 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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At 10:58 PM 3/22/2007, you wrote:
Quote:
It's likely Nancy (support) has already handled this for you. However, please be as detailed and as accurate as possible in reporting problems to us. If we're given the exact text of errors and the exact conditions leading up to the error, we can usually figure things out. If we have to interpret phrases, we have to ask for clarification and it takes longer to get users up and running again. The goal is to get users up and running as fast as possible. However, we're only able to work with the information we receive, so the more information provided, the more likely we'll get users running on the first try. :-) |
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#6 |
Junior Member
Join Date: Dec 2006
Location: Salem, MA
Posts: 13
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Quote:
HOWEVER, the program won't accept it. It's telling me that the license can't be reused for 120 days after activation, and 6 months haven't past yet since the initial install. I'm kinda screwed for now unless there's a way around it? Michael Thompson President/Founder Wild Hunt Games |
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#7 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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At 07:58 PM 3/26/2007, you wrote:
Quote:
The controls are an attempt at a balance between user convenience and protection against users sharing their licenses with all their friends. We'll never be able to find the "perfect" balance, since every user will be different, and it's rare that users make changes in less than the four-month period. We use the controls as a means to police against abuses. I was able to locate your license and modify it so that you can immediately re-activate it on the system with the newly installed operating system. If this happens again in the future, please send an email to support@wolflair.com with a quick explanation of the problem, and we can get things sorted out quickly for you. That's usually the fastest solution, unless you happen to get lucky and have me checking the forum shortly after your post. :-) Hope this helps, Rob |
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#8 |
Junior Member
Join Date: Dec 2006
Location: Salem, MA
Posts: 13
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It better not happen again inside that time frame!
Thanks for all you help Rob. Michael Thompson President/Founder Wild Hunt Games |
#9 |
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