Big thank you to LWD/HL Support

Exmortis · July 27th, 2015, 10:02 AM

Though I would take a moment and post a BIG thanks to LWD/HL support.

As many who read know, I have been on the Windows 10 preview since the Insider program launched and running it on my MS Surface 3 along with Hero Lab and Realm Works.

What this has meant is, a large number of License support emails from yours truly to the LWD support team, request early re-assignment due to new preview builds, as well as a refresh of build 240 to clean up my mucking around with it, I wanted a clean start for the release. Of course if I had half a brain, I would have asked for a license after the refresh and not right after the 240 build installed, then did the refresh....Just tryen to help the support team by upping their ticket count!!!

Anyway, through this ordeal, I never once got a complaint, any issue, nothing but a renewed license within less than 24hrs of every request. Cannot ask for better support.

So in light of me about to request my last windows 10 license re-assignment with the release/change from preview, I thought I would take a moment to thank the team.

/Salute!

Colen · July 27th, 2015, 01:22 PM

Thanks for your feedback! I'm jealous - apparently I didn't upgrade from build 10074 fast enough, so now I'm stuck on that until the official release.

AndrewD2 · July 27th, 2015, 01:41 PM

Luckily that is only like 2 days, of course you'll probably be at Gen Con by then.

liz · July 27th, 2015, 01:53 PM

I feel like this GIF covers all of my emotions:

- Happy about the positive feedback for our support staff (thanks Exmotis!)
- Happy/terrified about Windows 10
- Super Pumped/Stressed about Gen Con

Yep, this about covers my emotions right now.

ShadowChemosh · July 27th, 2015, 02:33 PM

Quote:

Originally Posted by liz

I feel like this GIF covers all of my emotions:

LOL that's awesome!

EightBitz · July 27th, 2015, 08:32 PM

If it makes you feel any better, Liz, I'll be at GenCon, too. :-D

(Please don't shoot me.)

For all the guff I've given you guys about other issues, Hero Lab is one product I've never been unhappy with ... except with my own ineptness with the authoring kit and editor ... but I can't blame you guys for that. It's still better than NOT having the authoring kit and editor ... because I can at least TRY to do what I want ...

Exmortis · July 30th, 2015, 10:18 AM

Sorry LWD support, no preview to release Win10 license ticket needed, all went with out a hitch.

You will be one ticket short on your quota now

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 July 27th, 2015, 01:22 PM	Thanks for your feedback! I'm jealous - apparently I didn't upgrade from build 10074 fast enough, so now I'm stuck on that until the official release.
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AndrewD2 Senior Member Join Date: Mar 2007 Location: Muskegon, MI Posts: 2,975 July 27th, 2015, 01:41 PM	Luckily that is only like 2 days, of course you'll probably be at Gen Con by then.
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liz Ex-Staff Lone Wolf Staff Join Date: Jul 2013 Posts: 961 July 27th, 2015, 01:53 PM	I feel like this GIF covers all of my emotions: - Happy about the positive feedback for our support staff (thanks Exmotis!) - Happy/terrified about Windows 10 - Super Pumped/Stressed about Gen Con Yep, this about covers my emotions right now.
#4

Exmortis Senior Member Join Date: Sep 2012 Location: Ottawa, Canada Posts: 781 July 30th, 2015, 10:18 AM	Sorry LWD support, no preview to release Win10 license ticket needed, all went with out a hitch. You will be one ticket short on your quota now Exmortis aka "Scott" RW - Needs Rez spell HL - Game Master/Designer RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate Real Life - IT Security Hobby - Anything on water or ATV
#7