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Junior Member
Join Date: Mar 2013
Posts: 1
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Hey guys,
New user, and I have been enjoying Hero Lab's Pathfinder set on my mac laptop, great product. Today I was going to activate my second license on my windows desktop but I cannot access the development website (can't link my count is too low) either to download the windows executable or to activate my second license. I have tried chrome, firefox and ie on both my macos and windows systems. Is that site down? Any ETA on when its coming back up (I need to prep for the weekend!!! )? Thanks, Mike |
#1 |
Junior Member
Join Date: Mar 2013
Posts: 2
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I was trying to access lonewolfdevel.com so that I could buy a data pack for HeroLab, but I am getting a "This webpage is not available" msg from Chrome. Is the website down right now, and any idea when it might be back up?
Thanks, -Zank |
#2 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Sorry guys, looks like we're having some website issues. We're working on getting things back up and running - I'll post here once we have things fixed.
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#3 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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And it looks like we're back. We have people in meddling with the phone lines today, so it's possible they did something they weren't supposed to - I'll look into that ASAP. Sorry for the inconvenience, all! Please let us know if you have further issues.
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#4 |
Junior Member
Join Date: Mar 2013
Posts: 2
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Woo, it works and I bought the data pack I wanted.
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#5 |
Junior Member
Join Date: Apr 2013
Posts: 2
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Looks like you're having issues again. Cant login to purchase a supplement package.
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#6 |
Ex-Staff
Lone Wolf Staff
Join Date: Apr 2011
Posts: 257
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Thanks for the post. I've checked and everything seems to be working. Are you using IE by any chance? We have had some reports of people experiencing issues trying to make purchases using it, although we are not sure what is causing the problem. If you were using IE, please try using a different browser. If you continue to experience issues, please let us know. Thanks!
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#7 |
Senior Member
Join Date: Mar 2009
Posts: 243
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Quote:
Are you guys really that lazy or just technically inept to try to figure out what the IE issue could be? If you cant figure it out call someone outside of the company to figure it out. Putting the burden of work on a customer who wishes to purchase a product you offer is really bad customer service. |
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#8 |
Junior Member
Join Date: Apr 2013
Posts: 2
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Quote:
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#9 |
Member
Join Date: Feb 2011
Posts: 68
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I am having the same issue. It appears that I could purchase additional licenses if I needed to, but it won't let me open the addon pages.
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#10 |
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