Digest Number 985

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There are 6 messages in this issue.

Topics in this digest:

1. Re: (unknown)
From: "andrew_nickerson_uk" <andrew_nickerson_uk@yahoo.co.uk>
2. My Army Builder Hell
From: "andrew_nickerson_uk" <andrew_nickerson_uk@yahoo.co.uk>
3. Re: My Army Builder Hell
From: "Chris Beilby" <christopherbeilby@cox.net>
4. A little help for a new person
From: "Thomas Cole" <darkknight142@hotmail.com>
5. RE: A little help for a new person
From: Randel Clawson <Randel.Clawson@CTBTO.org>
6. Re: My Army Builder Hell
From: "andrew_nickerson_uk" <andrew_nickerson_uk@yahoo.co.uk>


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Message: 1
Date: Tue, 02 Sep 2003 08:39:02 -0000
From: "andrew_nickerson_uk" <andrew_nickerson_uk@yahoo.co.uk>
Subject: Re: (unknown)

--- In armybuilder@yahoogroups.com, Colen McAlister <colen@w...>
wrote:
> At 06:59 PM 8/15/2003 +0000, you wrote:
> >My files just updated than crashed and isn't even responding to
> >importing??????
>
> Could you be slightly more specific about your problem? I'm afraid
from
> your description, I have no idea what is going on...
>
> Thanks,
>
>
> --
> Colen McAlister (colen@w...)
> Lone Wolf Development
www.wolflair.com

I'm having the same problem. I've currently got the trial version
(trying to buy the product, but well... see my other post), and I've
downloaded the Warhammer 40k file. I've downloaded it, and updated
it, like I have all the others, which all work, but then it crashes,
leaving me with "Army Builder (Not Responding)" in my ctrl+alt+del
box.

Is this something to do with the fact I've got only a trial edition,
or is it something to do with files?



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Message: 2
Date: Tue, 02 Sep 2003 08:35:15 -0000
From: "andrew_nickerson_uk" <andrew_nickerson_uk@yahoo.co.uk>
Subject: My Army Builder Hell

I've recently had the misfortune to try and purchase Army Builder
License Version. After paying for it with a valid credit card, and
then receiving the email, I thought all was well. But after 96 hours
of waiting, I am still yet to receive my license.

Not a problem, I thought. I'll just email the license@wolflair.com
address after 12 hours, and they'll treat is as "top priority" as
specified in the only email - an automated one - I've received.

Top priority? What I got wasn't "top priority". I've now sent 4
emails. The last two emails of which I've sent to every address I can
find. Do I get any word back whatsoever? None.

"So just get the CD version instead", I hear everyone tell me. That -
to me - is not an option. The total cost of packaging and such to the
UK would cost me well over £40. And being a student a University, £40
is not something I can splash out.

Not to mention the fact that there is already the outstanding charge
of £20 on my credit card, which according to my electronic statement
has already been charged.

So, my point for posting here is simple: I'm desperate. I dont know
what to do, and am on my last resort. I can't afford to phone them
either, as on my mobile phone it would cost a fortune to ring the US,
which leaves only my email. Can anyone suggest a way I can get this
sorted, in a way that will prove cost effective?

Thanks,
-Andrew Nickerson



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Message: 3
Date: Tue, 2 Sep 2003 06:30:51 -0400
From: "Chris Beilby" <christopherbeilby@cox.net>
Subject: Re: My Army Builder Hell


----- Original Message -----
From: "andrew_nickerson_uk" <andrew_nickerson_uk@yahoo.co.uk>
To: ab@support.wolflair.com
Sent: Tuesday, September 02, 2003 4:35 AM
Subject: [AB] My Army Builder Hell


I've recently had the misfortune to try and purchase Army Builder
License Version. After paying for it with a valid credit card, and
then receiving the email, I thought all was well. But after 96 hours
of waiting, I am still yet to receive my license.

Not a problem, I thought. I'll just email the license@wolflair.com
address after 12 hours, and they'll treat is as "top priority" as
specified in the only email - an automated one - I've received.

Top priority? What I got wasn't "top priority". I've now sent 4
emails. The last two emails of which I've sent to every address I can
find. Do I get any word back whatsoever? None.

"So just get the CD version instead", I hear everyone tell me. That -
to me - is not an option. The total cost of packaging and such to the
UK would cost me well over £40. And being a student a University, £40
is not something I can splash out.

Not to mention the fact that there is already the outstanding charge
of £20 on my credit card, which according to my electronic statement
has already been charged.

So, my point for posting here is simple: I'm desperate. I dont know
what to do, and am on my last resort. I can't afford to phone them
either, as on my mobile phone it would cost a fortune to ring the US,
which leaves only my email. Can anyone suggest a way I can get this
sorted, in a way that will prove cost effective?

Thanks,
-Andrew Nickerson
-------End original message-----

Well, one thing I would suggest is that you be patient. There are a lot of
circumstances in place that you may not be aware of, and therfore don't take
into account.

1: Lone Wolf Development is not exclusively in the business of developing
and supporting Army Builder and Card Vault. The company is a freelance
consulting firm working in the computer industry as well, and this is
actually the major portion of the company's revenue. Therfore, any
consulting projects that Rob and company may have on their plates have to
come first.

2: This last weekend was a major holiday weekend here in the states. If you
contacted the company any time after friday afternoon (our time,) it is
highly unlikely that it's even been seen yet.

3: This was also the weekend of one of the biggest SF/Fantasy/Gaming
conventions in the US, and there is the possibility that the staff of Lone
Wolf may have been there. If so, add at least one day to either end of the
weekend for travel time (California to Georgia, and back.)

In other words, please be patient.




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Message: 4
Date: Tue, 02 Sep 2003 10:51:46 -0000
From: "Thomas Cole" <darkknight142@hotmail.com>
Subject: A little help for a new person

Hi,
Just been playing around with the LotR files, and ended up updating
them to include the new version of Gil-Galad and the Elvish cavalry.
Just out of curiousity, who should I send the new file to now, or how
do I create an import file and who should I pass that onto?



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Message: 5
Date: Tue, 2 Sep 2003 13:29:12 +0200
From: Randel Clawson <Randel.Clawson@CTBTO.org>
Subject: RE: A little help for a new person

Thomas Cole wrote:
> Just been playing around with the LotR files, and ended up updating
> them to include the new version of Gil-Galad and the Elvish cavalry.
> Just out of curiousity, who should I send the new file to now...

I would suggest contacting the author of the LotR files. If they have
been properly documented, the email address of the author should be
available. He or she can then tell you what form to send your files
in.

Just as a note of clarification, Lone Wolf is not in the business of
maintaining or hosting data files (which helps keep them out of legal
trouble with game companies).

> ...or how do I create an import file...

How to create import files is covered in the ABCreator manual. You
should find a RTF file called "ConstKit" in one of the directories
where you installed ABCreator.

HTH,
Randel


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Message: 6
Date: Tue, 02 Sep 2003 14:16:09 -0000
From: "andrew_nickerson_uk" <andrew_nickerson_uk@yahoo.co.uk>
Subject: Re: My Army Builder Hell

--- In armybuilder@yahoogroups.com, "Chris Beilby"
<christopherbeilby@c...> wrote:
>
> ----- Original Message -----
> From: "andrew_nickerson_uk" <andrew_nickerson_uk@y...>
> To: <armybuilder@yahoogroups.com>
> Sent: Tuesday, September 02, 2003 4:35 AM
> Subject: [AB] My Army Builder Hell
>
>
> I've recently had the misfortune to try and purchase Army Builder
> License Version. After paying for it with a valid credit card, and
> then receiving the email, I thought all was well. But after 96 hours
> of waiting, I am still yet to receive my license.
>
> Not a problem, I thought. I'll just email the license@w...
> address after 12 hours, and they'll treat is as "top priority" as
> specified in the only email - an automated one - I've received.
>
> Top priority? What I got wasn't "top priority". I've now sent 4
> emails. The last two emails of which I've sent to every address I
can
> find. Do I get any word back whatsoever? None.
>
> "So just get the CD version instead", I hear everyone tell me.
That -
> to me - is not an option. The total cost of packaging and such to
the
> UK would cost me well over £40. And being a student a University,
£40
> is not something I can splash out.
>
> Not to mention the fact that there is already the outstanding charge
> of £20 on my credit card, which according to my electronic statement
> has already been charged.
>
> So, my point for posting here is simple: I'm desperate. I dont know
> what to do, and am on my last resort. I can't afford to phone them
> either, as on my mobile phone it would cost a fortune to ring the
US,
> which leaves only my email. Can anyone suggest a way I can get this
> sorted, in a way that will prove cost effective?
>
> Thanks,
> -Andrew Nickerson
> -------End original message-----
>
> Well, one thing I would suggest is that you be patient. There are
a lot of
> circumstances in place that you may not be aware of, and therfore
don't take
> into account.
>
> 1: Lone Wolf Development is not exclusively in the business of
developing
> and supporting Army Builder and Card Vault. The company is a
freelance
> consulting firm working in the computer industry as well, and this
is
> actually the major portion of the company's revenue. Therfore, any
> consulting projects that Rob and company may have on their plates
have to
> come first.
>
> 2: This last weekend was a major holiday weekend here in the
states. If you
> contacted the company any time after friday afternoon (our time,)
it is
> highly unlikely that it's even been seen yet.
>
> 3: This was also the weekend of one of the biggest SF/Fantasy/Gaming
> conventions in the US, and there is the possibility that the staff
of Lone
> Wolf may have been there. If so, add at least one day to either
end of the
> weekend for travel time (California to Georgia, and back.)
>
> In other words, please be patient.

Dear Sir,
I had no idea that such events were taking place, living in the UK.
But then, if these things occur, it might be an idea to get the
automated email - that states that the code should come "within 12
hours" and that it is "highly unlikely" to take longer, and that if
it doesn't, send an email to an attached address where the missing
license will take "the highest priority" - altered to suggest a
longer time allowance.

I do apologise about seeming haughty and indignant, it's just
following the advice of the email, I was under the impression that to
receive no license and no emails back in such a time was a little
irregular. Again, my apologies.



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