Seems the licencing interface within Hero Lab could use a bit of a polish, after I had to reload my laptop with HL (and Army Builder).
- "Licensing" the dropdown menu should be a single option.
- It should then open up the mini-app window.
- There, you should see radio buttons asking you what you want to accomplish, activate, re-activate, move, obtain secondary... with a quick description next to it.
- If you are trying to activate a key that's already been activated (because you need to re-activate it) then at least the software should give you a useful response (like "This key has already been activated. Did you need to move/reactivate it?)
I spent a bit too long swearing under my breath being unable to re-activate the licence for this computer until I realised I was clicking "Active" not "Re-Activate", because the server just would not respond to the request. I needed a plain and simple "Mash This Button To Make Me Work" because at the time I had seven thousand other things going on and was skimming over the details which I thought at the time was obvious.
Should also be able to exit the licensing mini-app from any point, as otherwise you have to go back, back, back and decline, cancel...