Navigation
Install the app
How to install the app on iOS
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
More options
-
Please note: In an effort to ensure that all of our users feel welcome on our forums, we’ve updated our forum rules. You can review the updated rules here: http://forums.wolflair.com/showthread.php?t=5528.
If a fellow Community member is not following the forum rules, please report the post by clicking the Report button (the red yield sign on the left) located on every post. This will notify the moderators directly. If you have any questions about these new rules, please contact support@wolflair.com.
- The Lone Wolf Development Team
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
Server status/maintenance
- Thread starter davidp
- Start date
- Status
- Not open for further replies.
We're planning a Hero Lab Online update Thursday morning (04/26/2018) at around 10am Pacific time. This update will remove the "Early Access" status from NPC functionality. There will be a small amount of downtime for database maintenance as part of this release, but we're hoping it will be around 15 minutes.
As usual, after the update is live, you will need to refresh your browser to get the latest update.
Sales and Realm Works should be unaffected.
As usual, after the update is live, you will need to refresh your browser to get the latest update.
Sales and Realm Works should be unaffected.
We are planning to take the account/sales server down briefly for maintenance later today (the exact time is TBD - this will be posted here later today). The maintenance is expected to be completed within 15 minutes. During a portion of this time, logging in to Realm Works and Hero Lab Online will be unavailable, but your service will not be affected if you are already logged in.
The previously mentioned maintenance went as expected, however we may need to restart the account/sales server at some point TBD this evening in order to finish up the last bit of this maintenance. New logins to Realm Works and Hero Lab Online may be unavailable for a minute or two when this happens. We'll keep you posted.
We're planning a combined release of Hero Lab Online and our account/sales server tomorrow morning at around 11am Pacific time. This update will add support for the new Pact Worlds package in Starfinder. Unlike some past releases, we're expecting a fair amount of downtime, but we expect it to last no more than 1 hour.
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Pact Worlds package itself will appear in the store for purchase shortly thereafter.
As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase the Pact Worlds, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Pact Worlds package itself will appear in the store for purchase shortly thereafter.
As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase the Pact Worlds, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).
We're planning a combined release of Hero Lab Online and our account/sales server tomorrow morning at around 10am Pacific time. This update will add support for the new Dead Suns package in Starfinder. We're hoping the downtime will not be longer than ~30 minutes.
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Dead Suns package itself will appear in the store for purchase shortly thereafter.
As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase Dead Suns, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Dead Suns package itself will appear in the store for purchase shortly thereafter.
As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase Dead Suns, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).
We're planning to take the account/sales server down very briefly for maintenance Thursday morning this week at 10am Pacific time. The maintenance is expected to be completed within 10 minutes. During the maintenance, logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in.
We are planning on taking our servers down for maintenance briefly on Tuesday morning at 8 AM Pacific time. We expect it to take no longer than 30 minutes (and most likely a bit less than that). During the maintenance, access to Hero Lab Online and Realm Works both will be unavailable.
Last edited:
We're planning a combined release of Hero Lab Online and our account/sales server Monday morning (7/2) at around 10am Pacific time. This update will include a few highly requested enhancements and a number of bugfixes. We're hoping the downtime will not be longer than ~1 hour.
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. The actual downtime of the account server should be significantly less than that HLO itself.
As usual, after the update is live, you will need to refresh your browser to get the latest update.
UPDATE: This is taking longer than anticipated due to some infrastructure difficulties. We're working on it, and will keep you posted.
UPDATE: We're back up. Thanks for your patience.
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. The actual downtime of the account server should be significantly less than that HLO itself.
As usual, after the update is live, you will need to refresh your browser to get the latest update.
UPDATE: We're back up. Thanks for your patience.
Last edited:
We're planning a combined release of Hero Lab Online and our account/sales server Tuesday morning (7/17) at around 11am Pacific time. This update is primarily to lay some groundwork for our upcoming appearance at Gen Con, but will also include a few features and bugfixes. We're hoping the downtime will not be longer than ~1 hour.
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.
As usual, after the update is live, you will need to refresh your browser to get the latest update.
UPDATE: FYI we're hitting some bumps in the road deploying the update. We'll keep you posted as to when we expect to be back up. Thanks for your patience!
UPDATE: The server is starting to come back up. Things may be a little unstable for the next 30 minutes or so.
One of the fixes we've deployed addresses the bug causing this instability when the service comes back online, but it won't be effective until the NEXT update (so hopefully things will come back up more quickly and smoothly in the future).
UPDATE: I may have spoken too soon, we're still seeing instability on the server that isn't settling down as we expected. We're looking into it, and will let you know when we know something.
UPDATE: OK I believe things are back up now and stabilizing. Thanks everyone for your patience!
Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.
As usual, after the update is live, you will need to refresh your browser to get the latest update.
UPDATE: The server is starting to come back up. Things may be a little unstable for the next 30 minutes or so.
One of the fixes we've deployed addresses the bug causing this instability when the service comes back online, but it won't be effective until the NEXT update (so hopefully things will come back up more quickly and smoothly in the future).
UPDATE: I may have spoken too soon, we're still seeing instability on the server that isn't settling down as we expected. We're looking into it, and will let you know when we know something.
UPDATE: OK I believe things are back up now and stabilizing. Thanks everyone for your patience!
Last edited:
We're planning a combined release of Hero Lab Online, Realm Works Server, and our account/sales server Wednesday morning (July 25) at around 11 AM Pacific time. This update has a few more things laying the groundwork for our upcoming appearance at Gen Con. We're hoping the downtime will not be longer than an hour.
UPDATE: Our update is running a little long. We hope to be no more than 15 minutes over our planned hour, but I'll keep you posted. Thanks for your patience!
UPDATE: We are investigating some unexpected issues with the release. We may need to briefly take down or restart our servers depending on the outcome of the investigation, but we're hoping any further downtime will be relatively short.
UPDATE: We'll be taking down the RW server for a few minutes at 2:30 PM Pacific.
UPDATE: Our update is running a little long. We hope to be no more than 15 minutes over our planned hour, but I'll keep you posted. Thanks for your patience!
UPDATE: We are investigating some unexpected issues with the release. We may need to briefly take down or restart our servers depending on the outcome of the investigation, but we're hoping any further downtime will be relatively short.
UPDATE: We'll be taking down the RW server for a few minutes at 2:30 PM Pacific.
Last edited by a moderator:
We're planning a small update to the Hero Lab Online server and our account/sales server Monday morning (July 30) at around 10 AM Pacific time. The server should be down for a brief period, probably ten minutes or less. During this time, Realm Works logins may also be affected.
We're planning an update of Hero Lab Online Wednesday morning (Aug 15) at 10 AM Pacific time. We're hoping downtime will not be longer than ~1 hour.
UPDATE: We're also planning an update of our account/sales server at the same time. However the account server downtime is expected to be shorter than Hero Lab Online (probably less than 15 minutes). While the account server is down, logins to Realm Works will be unavailable, along with sales for Realm Works and Hero Lab Online.
UPDATE: We're sorting out a few details on this end, so we're not going to hit our 10 AM window. ETA is not known at this point, but we're hoping sometime in the next few hours. We'll keep the service up until then, and keep you posted when we're getting close. Thanks for your patience.
UPDATE: OK I think we've got everything sorted out on this end. We'll be bringing things down in the next 10-15 minutes or so. We'll let you know when it's back up.
Everything should be back up. Thanks for your patience!
UPDATE: We're also planning an update of our account/sales server at the same time. However the account server downtime is expected to be shorter than Hero Lab Online (probably less than 15 minutes). While the account server is down, logins to Realm Works will be unavailable, along with sales for Realm Works and Hero Lab Online.
Everything should be back up. Thanks for your patience!
Last edited:
- Status
- Not open for further replies.