Failed to sync to server

frumple · September 13th, 2013, 04:33 PM

Just tried logging in and I keep getting a "Failed to sync to server" error. Is the server down, or is it another issue?

BoomerET · September 13th, 2013, 09:58 PM

I'm getting the same thing, so it's most likely a server issue.

BoomerET

Nicole · September 14th, 2013, 09:53 AM

The server was down for several hours last night. If you were having issues, could you please try again now and either post here or file a support ticket if you're still having trouble?

Dakadin · September 14th, 2013, 11:54 AM

I can start it up now. Thanks Nicole.

chava · November 6th, 2013, 10:50 AM

I was getting this last night when the new release went out. I figured it meant I needed to be patient and wait for today.

But I'm still getting the angry red "Failed to sync to server"

... is the server actually down or are there too many of us trying to login?

Nicole · November 6th, 2013, 11:07 AM

No, the server is functioning normally for some people, while others are experiencing this failed to sync to server issue. I'm looking into it now, but may need to request more information from those of you who are seeing the problem. Please stay tuned.

kate · November 6th, 2013, 08:27 PM

Same problem. It's also not letting me work offline. If you could figure this out before my game Saturday that would be great...

rob · November 6th, 2013, 09:43 PM

We fixed a number of things in a Beta 134 release a short while ago and also made some changes on the server side. At least some of the folks impacted by this issue are up and running again with the tonight's update, so please re-check with the new release. If that still doesn't work, please log a formal bug report, since that will ensure we can coordinate with you directly to make sure the issue is sorted out.

chava · November 6th, 2013, 11:20 PM

Hate to say this - just installed version .134 .... and I still can't sync.

Nicole has my data.... hope to have my database again soon.

And reporting via bug-ness.

rob · November 6th, 2013, 11:27 PM

That sucks. At least you're in good hands with Nicole. She'll get server sync issues sorted out for you faster than anyone else around here could.

frumple Senior Member Join Date: Nov 2011 Location: South Riding, VA Posts: 841 September 13th, 2013, 04:33 PM	Just tried logging in and I keep getting a "Failed to sync to server" error. Is the server down, or is it another issue?
#1

BoomerET Senior Member Join Date: Apr 2012 Location: Livermore, CA Posts: 492 September 13th, 2013, 09:58 PM	I'm getting the same thing, so it's most likely a server issue. BoomerET Castles & Crusades Ruleset for Hero Lab Hero Lab (5E D&D) -> Fantasy Grounds Character Converter
#2

Nicole Ex-Staff Lone Wolf Staff Join Date: Feb 2013 Posts: 95 September 14th, 2013, 09:53 AM	The server was down for several hours last night. If you were having issues, could you please try again now and either post here or file a support ticket if you're still having trouble?
#3

Dakadin Member Join Date: Aug 2013 Posts: 39 September 14th, 2013, 11:54 AM	I can start it up now. Thanks Nicole.
#4

chava Senior Member Join Date: Jan 2011 Location: Honolulu Posts: 250 November 6th, 2013, 10:50 AM	I was getting this last night when the new release went out. I figured it meant I needed to be patient and wait for today. But I'm still getting the angry red "Failed to sync to server" ... is the server actually down or are there too many of us trying to login?
#5

kate Member Join Date: Aug 2013 Posts: 41 November 6th, 2013, 08:27 PM	Same problem. It's also not letting me work offline. If you could figure this out before my game Saturday that would be great...
#7

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 November 6th, 2013, 11:27 PM	That sucks. At least you're in good hands with Nicole. She'll get server sync issues sorted out for you faster than anyone else around here could.
#10