Member
Join Date: Oct 2010
Posts: 35
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Fixed the other issue by deleting the Community Bestiary files. They were preventing Hero Lab from loading my other user files.
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#41 |
Senior Member
Join Date: Jan 2011
Location: Quebec, QC, Canada
Posts: 466
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Quote:
EDIT: See this post for an update / correction Last edited by Lord Magus; February 3rd, 2013 at 09:11 AM. Reason: update |
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#42 |
Junior Member
Join Date: Nov 2012
Posts: 13
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Quote:
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#43 |
Junior Member
Join Date: Jul 2012
Posts: 20
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Was able to get all updates...good work folks.
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#44 |
Junior Member
Join Date: Apr 2010
Location: Edmonton, AB
Posts: 28
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Quote:
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#45 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Could someone who has run into the crash problem please do the following? I'm still unable to reproduce the crash here, and I'd be very interested to hear what happens if you did this:
1) Download the latest Pathfinder data file (v7.7) from the updates mechanism and import it. (Don't worry, after you're finished with this you can import the "rollback" version again to get back to normal.) 2) Load the Pathfinder files. They should cause a crash like they did before. 3) Relaunch Hero Lab and load any other game system (for example, the Authoring Kit Sample game system). 4) Go to Tools -> Explore Folders -> Program Data Folder. An Explorer window should open. 5) Navigate to the "data" -> "pathfinder" folder inside the explorer window 6) Find the file "FGGTomeHC.pkg". What size is this file? 7) Delete the "FGGTomeHC.pkg" file. 8) Go back to Hero Lab and load the Pathfinder game system. Do you still get a crash? It'd be really helpful if you could let me know the results to steps 6 and 8. Thanks for your help! (Once you've done this, you can import the "rollback" version and go back to using Pathfinder again.) |
#46 |
Junior Member
Join Date: Jul 2012
Posts: 20
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Okay, everything is working *able to update again*, but...the ability to purchase a package is OFFline.
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#47 |
Junior Member
Join Date: Oct 2010
Location: Texas
Posts: 19
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Quote:
Restarted Hero Lap and it crashed. Here is the error HeroLab.exe has encountered an error and needs to close. Please email a DESCRIPTION OF WHAT YOU WERE DOING, in as much detail as possible, along with this message, to support@wolflair.com. PLEASE NOTE: Unless you tell us what you were doing, we won't have enough information to fix this problem! Right click and choose "Copy to Clipboard" to copy these details, or you can find them in this file: C:\DOCUME~1\TAMIAN~1\LOCALS~1\Temp\lwderror2912.tx t C:\Program Files\Hero Lab\HeroLab.exe 4.1a 349 major: 5, minor: 1, build: 2600, platform: 2, version: Service Pack 3, spmaj: 3, spmin: 0, suitemask: 00000100, type: 1 ACCESS VIOLATION Address: 0x005ab17d Type: bad read Running Win XP media center - SP3 |
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#48 |
Member
Join Date: Apr 2010
Posts: 83
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Oddly enough, after the update, I was able to run HL with the v7.7 files on both my XP machine and my Vista machine. Earlier today I experienced crashes on my XP machine and rolled it back.
FGGTomeHC.pkg is reading as 8,656,693 bytes on both systems as well. |
#49 |
Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,690
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Both of you guys deleted the FGGTomeHC.pkg file before you launched Hero Lab again, right? And it still crashed?
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#50 |
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