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liz
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Lone Wolf Staff
 
Join Date: Jul 2013
Posts: 961

Old May 6th, 2014, 04:26 PM
Over the weekend, a bug was reported that we first thought was a display issue. However, upon researching it, we’ve discovered that it can actually result in a loss of data if users don’t use our temporary work-around. We’ll be releasing a fix tomorrow that addresses this issue.

While this only appears to be affecting a few users so far, we decided the best course of action would be to immediately flag this to everyone’s attention so our users can avoid losing additional data. We sincerely apologize to all users that have been affected by the bug. If you have any questions about this bug after reading this notice, please ask them here in this thread.

Bug Behavior
This bug was introduced during our last update on April 25. When loading a topic for viewing, or sometimes when splitting a snippet, Realm Works may incorrectly replace a snippet with empty text (which displays as “…” when viewing). Reloading the topic by switching away and returning typically corrects the issue. However, if the user edits the topic without noticing the snippet has become empty and saves the changes, the original snippet data is now lost and replaced with an empty snippet.

Bug Fix and Recommendations
Unfortunately, there’s no way to definitively tell if you’ve been affected by this bug. A patch will be releasing tomorrow that will include a fix for this bug, and in the meantime, we have recommendations to avoid running into this bug prior to the patch and to determine if you’ve lost data.

To avoid being impacted by this bug prior to the fix, take the following steps when editing a topic:
  1. Before editing, scroll through your topic and ensure that none of your snippets have been replaced with “…” when viewing a topic.
  2. If you see this behavior, navigate away from the topic and return to it, at which point your data should be intact.
  3. If you’re unsure whether your snippet has been replaced with “…”, we recommend navigating away (without saving) and waiting for the patch to be released on Wednesday.

When splitting a snippet during editing, you can take the following steps:
  1. Check to see if the second half of the data is empty in the newly created snippet.
  2. If this occurs, abandon your changes (don’t save your topic).
  3. Enter Edit mode again. You should now be able to perform the split successfully.

Please Note: If you save your changes while a snippet is empty, the old contents of that snippet will be lost.

To determine if you’ve lost data, we recommend that users look through topics that have been edited since the last update on April 25th to ensure that none of your information was affected. It’s possible that this bug escaped your notice during editing, so a review is encouraged. Unfortunately, if your information has been affected, there is no way to recover the old data other than restoring from a previous backup. You can restore an old version of your realm under the “Manage” tab on the Ribbon Bar.

Again, we apologize if this impacted your work within Realm Works, and we want to thank the users that reported this bug to our development team.

If you have any questions, please ask them here in this thread.
liz is offline   #1 Reply With Quote
KefkaZ
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Join Date: Dec 2013
Posts: 73

Old May 6th, 2014, 05:50 PM
Thanks for being responsive to this Liz (et al)!
KefkaZ is offline   #2 Reply With Quote
bgrimm
Junior Member
 
Join Date: Mar 2014
Posts: 16

Old May 8th, 2014, 03:43 AM
Was a fix/update/patch released yesterday as per the top post? My Realmworks is not showing any updates available. My version. 1.0.1002.158
bgrimm is offline   #3 Reply With Quote
Parody
Senior Member
 
Join Date: Jan 2013
Location: Rochester, MN
Posts: 1,515

Old May 8th, 2014, 04:26 AM
Not yet, apparently. (Trying to download the installer still gives 1.0.1002.158.)

Parody is offline   #4 Reply With Quote
davidp
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Join Date: Jun 2011
Posts: 1,090

Old May 8th, 2014, 06:32 AM
We ran into an issue in leading up to the release and are working on it. There WILL be a release today.
davidp is offline   #5 Reply With Quote
liz
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Join Date: Jul 2013
Posts: 961

Old May 8th, 2014, 02:16 PM
The release is now out. Thank you for your patience!
liz is offline   #6 Reply With Quote
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