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HLO Down for Maintenance 7 Sept 2019

You guys get this could be backlash from the DDoS attacks UKdrillas is doing. They took down Wikipedia the other day and now Blizzard and Xbox servers are being affected today. Its very possible the LW data center is part of the above attacks. I don't think its directly at LW as they are too small but it could be a side effect if the data center or node in that area was being attacked. :(
 
Absolutely, I think everyone understands that stuff happens. But what (hopefully) happens is that there is someone from LW addressing said stuff happening even if it's just "Something happened, we are aware and are working to address it". Speaking for myself, my annoyance wasn't that something happened, it was that there wasn't any response.
 
and events like this are why im refusing to buy in to HLO.....

I want my characters avaliable when i need them, and if the tool is going to have random outages thats going to make it hard to use for me, and if thouse outages have zero commuication thats totally unacceptable.

anyone who has been following Realmworks will see that lonewolf has a TERRIBLE trackrecord of any kind of communicating with users.
 
Online requirements for tabletop gaming... the one thing you ought to be able to do by candle when the power is out. We need offline mode.
 
Who cares how many toggles of conditions it requires? We shouldn't need to always keep a hard copy. As paying customers, our expectation that the online-only service that we pay for being online (or failing that, a recognition that it is offline even with empty promises to demonstrate that they know that their customers can't access) is very reasonable.
 
evdjj3j said:
That’s not what I said.
Click to expand...

I know it isn't :-)

But if a print-out is required to play the game, then I'd rather create the character on paper in the first place and use the same sheet for a long time - less strain on the environment by only printing out a character sheet a few times instead of for every session.
 
Farling said:
I know it isn't :-)

But if a print-out is required to play the game, then I'd rather create the character on paper in the first place and use the same sheet for a long time - less strain on the environment by only printing out a character sheet a few times instead of for every session.
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Agreed
 
Hey all! I was unfortunately out of town on vacation when all this happened and no one else thought to make a post about it during my absence.

I apologize for the downtime, the issue was, as I'm sure is obvious by now, fixed as promptly as possible and hopefully won't bother us again.
 
BJ, thanks! But, since this is the place that the customer is directed to, it should be the one and only place anyone should post anything. Is it really that hard to post "Hey, we're aware and working on it"? That would've gone a long way to alleviating the rancor many of us perceive as a lack of customer care.
 
flyteach said:
BJ, thanks! But, since this is the place that the customer is directed to, it should be the one and only place anyone should post anything. Is it really that hard to post "Hey, we're aware and working on it"? That would've gone a long way to alleviating the rancor many of us perceive as a lack of customer care.
Click to expand...

Agreed
 
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