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HLO Down for Maintenance 7 Sept 2019

M

Medriev

Well-known member
Hi

HeroLab Online is giving me a down for maintenance screen when I try to load. Any idea how long this maintenance will go on for please?

Thanks
 
Nothing on the site to say it is scheduled, I have a session starting in 55 minutes so really hoping someone is aware of this.
 
I think they have a bug in their current build. Getting a manifest parsing issue in the Dev console for Chrome. You may need to do Hard Reload (Right click the refresh icon in Chrome at top left of the browser, select Hard Reload).

This will clear any cache and force it to call their backend, otherwise you're just stuck with the bad cached data they sent due to whatever issue they're experiencing. Doesn't mean it will 'fix it', but will insure that you're getting whatever their server has as current (assuming they push a fix quickly), rather than sticking with the broken data on your browser after they push a fix.
 
Yup, it’s down. No response from LW although they tell us to go here for news. Unfortunately, I think everything that can be said about this has been said and I have nothing productive to add except to say that this is just another dagger in the back.
 
It is beyond me why there can't even be a post where they direct us to look. Even if it is an unplanned outage, it takes... what? A minute to post?

I've seen in their Q&A that they plan to eventually go to a subscription model. That simply can't happen until their level of communication and customer support goes way, way up.
 
civory said:
It is beyond me why there can't even be a post where they direct us to look. Even if it is an unplanned outage, it takes... what? A minute to post?

I've seen in their Q&A that they plan to eventually go to a subscription model. That simply can't happen until their level of communication and customer support goes way, way up.
Click to expand...

I agree. I disliked the switch to HLO but have learned to live with it. I am, though, getting increasingly fed up of the random downtime and lagging. Annoyed as well that it is the only real support for PF2E and Starfinder which are my games of choice. If there was another option I would use it.
 
Agreed with everyone here. Sure, they aern't charging subscription fee yet but we all still paid for content and the license. Bottom line, I can't access what I payed for- this is such a good feeling as a customer.
 
The fact that there's no communication would indicate to me that they were unaware of the outage. Even if it's out of their control, letting us know that they are working feverishly with their service provider would at least give a warm fuzzy that they are engaged, especially outside of normal office hours which are also when the most gaming happens. But they don't, aren't, and didn't. Unfortunately, I'm a little concerned that when LW finally does start charging, we'll get the same lack of communication as has already happened with RW.
 
@flyteach, agreed. Like you said, this is out of normal office hours but if they want to hamstring their customers with the always online model then guess what? They need to be responsive and at least give us that the illusion that they are working on it when errors crop up during gaming hours.
 
@magpi, as an employee for a company that has a global footprint with 24/7 operations, I know what it takes to support that. Gaming hours have been 24/7 and LW need to support that.
 
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