Member
Join Date: Jul 2011
Posts: 56
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Hello,
I updated HL today but now get a pop up that says I can't transfer my license to this computer as it is too soon. It's the same computer without any changes for many months. Now I'm running in Demo Mode. I had HL send me my license number and tried that without any success. Suggestions? Last edited by Piquwee; May 9th, 2015 at 08:43 AM. |
#1 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 13,213
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Do you have Hero Lab installed on any other computers (and/or iPads)?
If so, on each computer, open Hero Lab, go to the Help menu, and choose "About Hero Lab". There, you can see which license number you have on each of your devices. Make certain that you're not re-using the same license number on more than one computer. |
#2 |
Member
Join Date: Jul 2011
Posts: 56
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Single computer. Single license. Nothing new except updating HL.
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#3 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 13,213
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In that case, you'll want to talk to support@wolflair.com, because there's something odd going on if that's occurring and your license number is only used on one computer. They can also reset the waiting period and get you going now.
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#4 |
Member
Join Date: Jul 2011
Posts: 56
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Thanks I'll try that.
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#5 |
Junior Member
Join Date: Apr 2013
Posts: 11
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I had something similar happen to me as well. After updating Pathfinder to 11.4 my computer would not recognize the license that had been installed. I have been using this license on this PC (Surface Pro 2) for the past year and half with no issues. I was able to reactivate it without a problem so I am up and running, but it seem strange that this has happened. There maybe a bug with the update causing this to happen.
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#6 |
Junior Member
Join Date: Apr 2015
Posts: 25
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Quote:
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#7 |
Senior Member
Join Date: Sep 2012
Location: Ottawa, Canada
Posts: 781
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This happens to me now every win10 preview build, but a simple support ticket to LW and I am back up and running within a day. I just time my downloads of the new preview to start after my game night, knowing I need an extra day to get HL up.
So far I have never had an issue LW has not solved for me in a reasonable amount of time. Exmortis aka "Scott" RW - Needs Rez spell HL - Game Master/Designer RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate Real Life - IT Security Hobby - Anything on water or ATV |
#8 |
Senior Member
Join Date: Mar 2007
Location: Muskegon, MI
Posts: 2,975
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With the Win10 Builds it has to do with the way Hero Lab sees your computer. That is changing the OS and it would register as a different computer. (That's my guess at least).
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#9 |
Senior Member
Join Date: Sep 2012
Location: Ottawa, Canada
Posts: 781
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Quote:
Good news is? Aside from an update issue with build 68 that went away with build 7<something>, Hero Lab and Real Works for that matter have been flawless. I even used Project Spartan (Sorry Microsoft Edge) browser this morning to buy the latest campaign setting pack released for cohorts. All went perfectly. Love this new browser! Exmortis aka "Scott" RW - Needs Rez spell HL - Game Master/Designer RPG Tools - Campaign Cartographer 3+, D20 Pro Ultimate Real Life - IT Security Hobby - Anything on water or ATV |
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