Server Synth Failure -500 With 1.0.43 - Page 2

AEIOU · October 23rd, 2015, 06:45 PM

This is probably the bugger that was causing my realm to have a tummy ache: "When the target of a map pin has been deleted and the realm has been synced up to the server and then back down again, but never editing the smart image to trigger a cleanup of the map pin, subsequently doing a sync that sends the entire realm up to the server to overwrite what’s there would result in a crash."

Thank you for the fix!

Jay_NOLA · October 24th, 2015, 12:13 PM

The new 1.0.1045.205 build didn't fix anything for me. Realm Works still gives a -500 synch error if I try to upload one Realm and it still overwrites my non-messed up ones with messed up ones that are on the cloud.

I just tried checking to see if I could get Realm Works first to fix my cloud backups of some realms with the Upgrade to 202 backup and use the non messed up ones.

The -500 synch occurs if I try an upload the one realm that is one anther back up and more current than the 202 backup.

Overall new build didn't fix anything for me.

I sent support an update.

ibecker · October 24th, 2015, 01:08 PM

Version 205 fixed the -500 error I was getting syncing my largest realm. Now, they all are syncing without complaint.

Thank you!
-Ian

Decapus · October 26th, 2015, 10:27 AM

After the new update my Realm Works began crashing at a specific topic and also when I was trying to save changes to other topics.

I then installed the newer update (205 it think you call it), and deleted the local preferences. Then I could open Realm Works and avoid the corrupted topic, but Realm Works was still crashing at the same topic (which is a large city I have made many changes to in the last few days).

Lastly I tried to roll back to an early backup as described in the release notes (202) and now I get this error when I try synching with the cloud:

"Sync failed due to a communications fault. Check your network connections and try again. I can see by reading in this forum that this error is "common" and the it can be caused by many different things, so I have tried to sync several times with no luck.

I'm now afraid to even open RW as I have already lost valuable data due to the rollback to 202.

I have also sent in a bug report.

Dr_Automaton · October 26th, 2015, 01:51 PM

I think RW automatically creates a backup when you open the program and retains the last 8-10 copies (maybe in My Documents). If you go and make a copy of your automatic backups ASAP, LWD customer support might still be able to help you salvage that data from before you rolled back.

Parody · October 26th, 2015, 04:38 PM

Yes, you should have backups in (My) Documents/Realm Works from your last 10 launches. Also in there should be a backup of your database from when you last upgraded from a database from 200 (or earlier) to 201 (or higher).

jaydarkson · November 6th, 2015, 07:43 PM

Second or so patch and still no fix to this issue. I did notice that it is affecting only one of my realms (happens to be my most used realm at the moment). I tried deleting my local content and syncing to the server but still received the same error.

rob · November 7th, 2015, 12:30 AM

Make sure we get the latest crash report. There are still some open issues that we're working through. If we get an updated crash report, we'll be sure to have the latest details to help us diagnose the problem.

Jay_NOLA · November 7th, 2015, 11:22 AM

The new 206 build didn't fix anything regarding this didn't fix anything for me. Realm Works still gives a -500 synch error if I try to upload one Realm and it still overwrites my non-messed up ones with messed up ones that are on the cloud.

I just tried checking to see if I could get Realm Works first to fix my cloud backups of some realms with the Upgrade to 202 backup and use the non messed up ones.

The -500 synch occurs if I try an upload the one realm that is one anther back up and more current than the 202 backup.

The new build didn't fix anything for me.

I sent support an update.

jaydarkson · November 7th, 2015, 08:59 PM

I am actually wondering if the realm that I can't sync can be deleted off the cloud so that I can upload the one I have on my computer.

ibecker Member Join Date: Oct 2013 Posts: 87 October 24th, 2015, 01:08 PM	Version 205 fixed the -500 error I was getting syncing my largest realm. Now, they all are syncing without complaint. Thank you! -Ian
#13

Dr_Automaton Senior Member Join Date: Mar 2013 Posts: 150 October 26th, 2015, 01:51 PM	I think RW automatically creates a backup when you open the program and retains the last 8-10 copies (maybe in My Documents). If you go and make a copy of your automatic backups ASAP, LWD customer support might still be able to help you salvage that data from before you rolled back.
#15

Parody Senior Member Join Date: Jan 2013 Location: Rochester, MN Posts: 1,516 October 26th, 2015, 04:38 PM	Yes, you should have backups in (My) Documents/Realm Works from your last 10 launches. Also in there should be a backup of your database from when you last upgraded from a database from 200 (or earlier) to 201 (or higher). Michael Miller ESG Labs - Realm Works Locations App - Convention Events
#16

jaydarkson Junior Member Join Date: Apr 2013 Location: The Bay Area, CA Posts: 29 November 6th, 2015, 07:43 PM	Second or so patch and still no fix to this issue. I did notice that it is affecting only one of my realms (happens to be my most used realm at the moment). I tried deleting my local content and syncing to the server but still received the same error.
#17

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 November 7th, 2015, 12:30 AM	Make sure we get the latest crash report. There are still some open issues that we're working through. If we get an updated crash report, we'll be sure to have the latest details to help us diagnose the problem.
#18