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SteveT
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Old January 21st, 2021, 03:42 PM
On Thurs. (Jan. 21st) at 5:00 PM Pacific time (1 AM UTC 1/22), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 5 minutes of downtime, though it may be less.

EDIT: This has been completed.
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SteveT
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Old January 22nd, 2021, 10:01 AM
On Fri. (Jan. 22nd) we will be taking our account/sales server down briefly at 11:05 AM Pacific time (7:05 PM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.
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Old January 22nd, 2021, 04:31 PM
On Fri. (Jan. 22nd) we will be taking our account/sales server down briefly at 5:30 PM Pacific time (1:30 AM UTC 1/15). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.
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SteveT
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Old January 28th, 2021, 08:58 AM
On Thurs. (Jan. 28th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.
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SteveT
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Old February 11th, 2021, 08:47 AM
On Thurs. (Feb. 11h) we will be taking Hero Lab Online and Realm Works down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; February 11th, 2021 at 09:20 AM.
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SteveT
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Old February 18th, 2021, 08:59 AM
On Thurs. (Feb. 18th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; February 18th, 2021 at 11:29 AM.
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SteveT
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Old February 18th, 2021, 11:29 AM
We will be rolling out a hotfix for HLO at 12:30 PM Pacific time (8:30 PM UTC) today (Thurs. Feb. 18th). Expected downtime is 15 minutes, possibly less.

EDIT: This has been completed.

Last edited by SteveT; February 18th, 2021 at 11:39 AM.
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SteveT
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Old February 19th, 2021, 09:36 AM
We will be rolling out critical bug fixes for HLO at 10:45 PM Pacific time (6:45 PM UTC) today (Fri. Feb. 19th). Expected downtime is 15 minutes, possibly less.

EDIT: This has been completed.

Last edited by SteveT; February 19th, 2021 at 09:55 AM.
SteveT is offline   #268
SteveT
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Old February 19th, 2021, 01:14 PM
We will be rolling out critical bug fixes for HLO at 2:20 PM Pacific time (10:20 PM UTC) today (Fri. Feb. 19th). Expected downtime is 15 minutes, possibly less.

EDIT: This has been completed.

Last edited by SteveT; February 19th, 2021 at 01:29 PM.
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SteveT
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Old February 25th, 2021, 08:39 AM
On Thurs. (Feb. 25th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour.

UPDATE: We are investigating an issue and will be down a little longer than expected. Sorry for the inconvenience. We will post updates here when there is more information to share.

UPDATE: Everything is now back up.

Last edited by SteveT; February 25th, 2021 at 10:32 AM.
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