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Davout_1806
Junior Member
 
Join Date: Jul 2014
Posts: 24

Old July 26th, 2014, 03:54 PM
Ever since I upgraded yesterday I have been unable to log in. Both the password and login button are greyed out. And "Login Unavailable" in red text is displayed.

Doing a search, the only thing I came up with was http://forums.wolflair.com/showthread.php?t=47752

Thanks.
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davidp
Senior Member
Lone Wolf Staff
 
Join Date: Jun 2011
Posts: 1,090

Old July 26th, 2014, 07:08 PM
One user opened a support case with the same problem today. They uninstalled and reinstalled Realm Works and that took care of it for them.

When looking further into the issue, it looked to be related to firewall software blocking the connections to the Realm Works server from the Realm Works client.

If this information doesn't help you, please open a support case to investigate further.
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Davout_1806
Junior Member
 
Join Date: Jul 2014
Posts: 24

Old July 27th, 2014, 04:41 PM
I uninstalled and re-installed yesterday and it still did not work. But it was late so I didn't feel up to filing a support ticket at the time. I just tried now and it now works.

Thanks
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jaydarkson
Junior Member
 
Join Date: Apr 2013
Location: The Bay Area, CA
Posts: 29

Old August 10th, 2014, 04:24 PM
I've solved this issue by restarting my computer after the update. I've never had to uninstall/reinstall the software.
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