Cannot Install PDF plug-in

[icantfallasleep]

I keep getting a "Setup has detected that a product which uses PDF plug-in is currently running. Please close all products that use the pdf plug-in before you attempt to install this updated version."

I searched the faqs and the forum for answers. I only know how to report pathfinder bugs.

Please advise.

[icantfallasleep]

For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.

[ShadowChemosh]

Originally Posted by icantfallasleep

For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.

Yep that is the answer. Though it has come up many times so I am surprised a forum search didn't find it.

The other solution is people download it from the website and run it with HL closed.

[Alteregoist]

Originally Posted by icantfallasleep

For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.

Bumping this older post. The latest update did not allow me to update without closing Hero Lab and then using the still active "want to retry" box to retry and successfully update.

[Lexin]

Originally Posted by icantfallasleep

For anyone else wondering, I got this working by closing Hero Lab and running the executable with Hero Lab closed.

Where is the executable hiding? I've looked in (all) my 'download' subdirectories and it doesn't seem to be there. It doesn't seem to be hiding in the Herolab subdirectory, either. So where is it?

[ShadowChemosh]

Originally Posted by Lexin

Where is the executable hiding? I've looked in (all) my 'download' subdirectories and it doesn't seem to be there. It doesn't seem to be hiding in the Herolab subdirectory, either. So where is it?

For windows its located in the following folder:
C:\ProgramData\Hero Lab\download

The other way around this is to click behind the installer and simply close down HL. Then on the installer window click the retry button again.

[Lexin]

Originally Posted by ShadowChemosh

For windows its located in the following folder:
C:\ProgramData\Hero Lab\download

I don't seem to have a folder called that, though I did find a method of installing it. My system would be odd!

[charlieluce]

Originally Posted by Lexin

I don't seem to have a folder called that, though I did find a method of installing it. My system would be odd!

The Program Data file is hidden by default, but you can get to it from inside Hero Lab via Tools > Explore Folders > Program Data Folder which will open the main Hero Lab Program Data folder and let you open the downloads folder from there.

[Rone]

Alteregoist, are you suggesting a workaround or are you still unable to use the PDF plug-in?

If you need help, please submit a report to support@wolflair.com and Customer Support will take care of you.

Thanks!

[charlieluce]

Yeah, this one is evergreen: Start the update, get the error, close Hero Lab, finish the update.

Is there even a download page available anymore?