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SteveT
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Old February 25th, 2021, 12:03 PM
On Thurs. (Feb. 25th) we will be deploying a hotfix for Hero Lab Online at 1:05 pm pacific (9:05 pm UTC). We expect up to 10 minutes of downtime.

EDIT: That has been completed.

Last edited by SteveT; February 25th, 2021 at 12:13 PM.
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SteveT
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Old February 26th, 2021, 09:08 AM
On Fri. (Feb. 26th) we will be performing maintenance for Hero Lab Online at 10:30 am Pacific (6:30 pm UTC). We expect up to 10 minutes of downtime.

EDIT: This has been completed.

Last edited by SteveT; February 26th, 2021 at 09:52 AM.
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SteveT
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Old March 4th, 2021, 08:47 AM
On Thurs. (March 4th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; March 4th, 2021 at 09:41 AM.
SteveT is offline   #273
SteveT
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Old March 5th, 2021, 08:59 AM
On Fri. (March 5th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; March 5th, 2021 at 09:12 AM.
SteveT is offline   #274
SteveT
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Old March 17th, 2021, 08:59 AM
On Wed. (March 17th) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a little longer than expected.

UPDATE: Everything is back up, sorry for the delay.

Last edited by SteveT; March 17th, 2021 at 09:59 AM.
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SteveT
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Old March 24th, 2021, 08:58 AM
On Wed. (March 24th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; March 24th, 2021 at 09:28 AM.
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SteveT
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Old April 8th, 2021, 08:38 AM
On Thurs. (April 8th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down longer than expected. Sorry for the delay.

UPDATE: Everything is back up. Again, sorry for the delay.

Last edited by SteveT; April 8th, 2021 at 10:15 AM.
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SteveT
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Old April 8th, 2021, 01:49 PM
We will be rolling out some important bug fixes for Hero Lab Online at 3 PM Pacific (10 PM UTC) today (April 8th, 2021). Expected duration of downtime is 10 minutes, though it may be less.

UPDATE: This has been completed.

Last edited by SteveT; April 8th, 2021 at 02:09 PM.
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SteveT
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Old April 28th, 2021, 08:46 AM
We are taking our account/sales server down for maintenance at 10 PM Pacific (5 PM UTC) on Wednesday April 28th. New logins to Hero Lab Online and Realm Works will be unavailable for approximately 5 minutes (though it may be less). If you are already logged in you will be unaffected.

EDIT: This has been completed.

Last edited by SteveT; April 28th, 2021 at 09:13 AM.
SteveT is offline   #279
SteveT
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Old April 29th, 2021, 08:53 AM
On Thurs. (April 29th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

Last edited by SteveT; April 29th, 2021 at 09:46 AM.
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