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Joe
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Old March 4th, 2019, 02:17 PM
On Wednesday morning (March 6th) at 10 AM Pacific time we're planning on taking Hero Lab Online down for maintenance. The downtime should be limited to about 30 minutes.

EDIT: We will also be performing some maintenance on our account/sales server during this time. This means new logins to Realm Works will be unavailable as well.

EDIT: This has been completed.

Last edited by SteveT; March 6th, 2019 at 10:27 AM.
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SteveT
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Old March 7th, 2019, 11:03 AM
We plan to restart the account/sales server on Friday morning (March 8th) at 10 am Pacific time, so new logins to Hero Lab Online and Realm Works will be unavailable for about 1 minute. Your service will be unaffected if you are already logged in.

EDIT: This has been completed.

Last edited by SteveT; March 8th, 2019 at 10:07 AM.
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SteveT
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Old March 11th, 2019, 10:24 PM
On Wednesday morning (March 13th) at 10 AM Pacific time we're planning on taking the account/sales server down for maintenance. We expect up to 20 minutes of account server downtime.

During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

Last edited by SteveT; March 13th, 2019 at 10:43 AM.
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SteveT
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Old March 15th, 2019, 11:43 AM
On Monday morning (March 18th) at 10 AM Pacific time we plan to take the account/sales server down for maintenance. We expect up to 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

Last edited by SteveT; March 18th, 2019 at 10:17 AM.
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SteveT
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Old March 18th, 2019, 01:39 PM
On Wednesday morning (March 20) at 10 AM Pacific time we're planning on taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance. The downtime should be limited to about 1 hour.
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SteveT
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Old March 20th, 2019, 05:29 PM
On Thursday morning (March 21) at 10 AM Pacific time we plan to take account/sales server down to roll out some updates. New logins to Realm Works and Hero Lab Online will be unavailable for approximately 30 minutes. The online store and account management website will be unavailable for approximately 1 hour.

UPDATE: Things are taking longer than expected.

Last edited by SteveT; March 21st, 2019 at 10:49 AM.
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SteveT
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Old March 21st, 2019, 08:47 PM
We are tentatively planning to roll out a small update to the account/sales server Friday morning (March 22), most likely at 10 am Pacific. New logins to Realm Works and Hero Lab Online will be unavailable for a minute or two.

UPDATE: This will occur at 11:30 AM pacific today. I'll be closing the online store to new customers at approximately 11:15 AM pacific in preparation for the update.

UPDATE: A file upload is taking longer than I expected, so the update will be delayed by a few minutes.

UPDATE: This has been completed.

Last edited by SteveT; March 22nd, 2019 at 11:40 AM.
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SteveT
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Old March 22nd, 2019, 12:39 PM
We have temporarily closed the online store and account management website to fix a bug. We expect to have them back online at some point later this afternoon.

UPDATE: We are deploying a fix now. New logins to Realm Works and Hero Lab Online will be unavailable for a minute or so.

UPDATE: Everything is back up.

Last edited by SteveT; March 22nd, 2019 at 01:52 PM.
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SteveT
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Old March 28th, 2019, 03:45 PM
We need to restart the account/sales server at 3:55 pm pacific time to apply a small change. New logins to Realm Works and Hero Lab Online will be unavailable for a minute or two.

Last edited by SteveT; March 28th, 2019 at 03:51 PM.
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SteveT
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Old April 2nd, 2019, 12:37 PM
On Wednesday morning (April 3rd) at 10 AM Pacific time we're planning on taking Hero Lab Online and our account/sales server down for maintenance. The downtime should be limited to about 20 minutes.

Because the account server will be involved, new logins to Realm Works will also be unavailable during the maintenance.

EDIT: This has been completed

Last edited by SteveT; April 3rd, 2019 at 11:23 AM.
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