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SteveT
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Old December 13th, 2020, 06:54 PM
On Thursday morning (Dec. 17th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This downtime was originally scheduled for Tuesday morning (Dec. 15th) and then postponed to Wednesday morning, but has been postponed again to Thursday morning (Dec. 17th).

UPDATE: We are investigating an issue and will be down a little longer than expected. We will update you when we have more information.

UPDATE: Everything is back up. Sorry for the delay.

Last edited by SteveT; December 17th, 2020 at 11:00 AM.
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SteveT
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Old December 18th, 2020, 09:22 AM
On Friday morning (Dec. 18th) at 9:30 AM Pacific time (5:30 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; December 18th, 2020 at 09:34 AM.
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SteveT
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Old December 30th, 2020, 09:31 AM
On Wednesday morning (Dec. 30th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect roughly 1 hour of downtime.

UPDATE: We are continuing to work through this complicated deployment which unfortunately is taking longer than expected. Thank you for your patience while we work through completing this maintenance.

UPDATE: Everything is now live again.

Last edited by SteveT; December 30th, 2020 at 05:31 PM.
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SteveT
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Old December 31st, 2020, 06:00 PM
Yesterday's release introduced an issue into Hero Lab Online that we are deploying a hotfix for. Users can expect to see downtime of 20 minutes or less while the fix is deployed at 6pm Pacific (2 AM UTC).

UPDATE: Everything is back up.

Last edited by SteveT; December 31st, 2020 at 06:18 PM.
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SteveT
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Old January 1st, 2021, 03:12 PM
On Friday (Jan. 1st) at 3:30 PM Pacific time (11:30 PM UTC) we will be deploying some important server stability improvements and bug fixes to Hero Lab Online. Expected duration of downtime is 15 minutes (possibly less).

UPDATE: This has been completed.

Last edited by SteveT; January 1st, 2021 at 03:42 PM.
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SteveT
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Old January 4th, 2021, 12:10 PM
On Monday (Jan. 4th) at 3:30 PM Pacific time (8:10 PM UTC) we will be taking down our account/sales server for a few minutes (less than 5). During this time, our online as store as well as new logins to Hero Lab Online and Realm Works will be briefly unavailable, along with license activation for classic products.

UPDATE: This has been completed.

Last edited by SteveT; January 4th, 2021 at 12:14 PM.
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SteveT
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Join Date: Dec 2016
Posts: 403

Old January 6th, 2021, 09:38 AM
On Wednesday (Jan. 6th) at 10 AM Pacific time (6 PM UTC) we will be taking Hero Lab Online down for maintenance. We expect up to 20 minutes of downtime (though it may be less).

UPDATE: This has been completed.

Last edited by SteveT; January 6th, 2021 at 10:19 AM.
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SteveT
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Old January 6th, 2021, 05:53 PM
On Wednesday (Jan. 6th) we will be taking our account/sales server down briefly at 5:55 PM Pacific time (1:55 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

UPDATE: This has been completed.

Last edited by SteveT; January 6th, 2021 at 05:58 PM.
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SteveT
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Old January 7th, 2021, 10:01 PM
On Thursday (Jan. 7th) we will be taking our account/sales server down briefly at 10:00 PM Pacific time (6 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

Last edited by SteveT; January 7th, 2021 at 10:22 PM.
SteveT is offline   #249
SteveT
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Join Date: Dec 2016
Posts: 403

Old January 8th, 2021, 09:46 AM
On Friday morning (Jan. 8) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

UPDATE: This has been completed.

Last edited by SteveT; January 8th, 2021 at 10:15 AM.
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