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SteveT
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Old August 6th, 2021, 12:09 PM
On Fri. (Aug. 6th) we will be taking Hero Lab Online down for maintenance at 1:15 PM Pacific time (8:15 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; August 6th, 2021 at 12:25 PM.
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SteveT
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Old September 1st, 2021, 11:33 AM
On Wed. (Sept. 1) we will be taking Hero Lab Online down for maintenance at 4:30 PM Pacific time (11:30 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. We'll provide more information as it becomes available.

UPDATE: Everything is back up, very sorry for the long delay.

Last edited by SteveT; September 1st, 2021 at 05:13 PM.
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SteveT
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Old September 7th, 2021, 11:50 AM
On Wed. (Sept. 8) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; September 8th, 2021 at 09:11 AM.
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SteveT
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Old September 12th, 2021, 12:15 PM
On Mon. (Sept. 13) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

Last edited by SteveT; September 13th, 2021 at 09:30 AM.
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SteveT
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Old September 14th, 2021, 02:03 PM
On Wed. (Sept. 15) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 20 minutes.

EDIT: This has been completed.

Last edited by SteveT; September 15th, 2021 at 09:26 AM.
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SteveT
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Old September 20th, 2021, 08:57 AM
We will be taking our account/sales server down for maintenance briefly at 10 AM Pacific (5 PM UTC) today Mon. Sept. 20. New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute.

EDIT: This has been completed.

Last edited by SteveT; September 20th, 2021 at 09:03 AM.
SteveT is offline   #306
SteveT
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Old September 22nd, 2021, 08:23 AM
On Wed. (Sept. 22) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

Last edited by SteveT; September 22nd, 2021 at 09:36 AM.
SteveT is offline   #307
SteveT
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Old October 11th, 2021, 01:32 PM
On Wed. (Oct. 13) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

UPDATE: We are investigating an issue and will be down longer than expected. We are assessing the problem now.

UPDATE: We are live again, sorry for the delay. Release notes will be posted shortly.

Last edited by SteveT; October 13th, 2021 at 09:39 AM.
SteveT is offline   #308
SteveT
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Old October 13th, 2021, 01:57 PM
We are planning to deploy a hotfix for Hero Lab Online at 4 PM pacific (11 PM UTC) today, Oct. 13. Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

Last edited by SteveT; October 13th, 2021 at 09:59 PM.
SteveT is offline   #309
SteveT
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Join Date: Dec 2016
Posts: 459

Old October 15th, 2021, 08:44 AM
On Fri. (Oct. 15) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

Last edited by SteveT; October 15th, 2021 at 09:05 AM.
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