Can't even get update/crash on startup

[Kilgs]

Any solutions yet or am I alone in this?

[davidp]

You can get the update by going to http://www.wolflair.com/realmworks/g...orks/download/ and manually downloading the latest version. Please try that and see what happens. If you still are getting a crash on startup, please submit the crash report and also send in an e-mail to support@wolflair.com and mention that you have submitted a crash report.

Thanks,

David

[Kilgs]

I was able to get a NEW error message after updating.

Apparently this is my problem... bad WMI?

http://www.wolflair.com/realmworks/s...ment-exception

Any advice on Windows 8.1?

[Kilgs]

Still no luck.

Anyone have an idea why I can't get it to load? I've downloaded the new version but getting the same error.

[Parody]

You want to do the steps for Vista and up. For Windows 8.1:

Restart the system.
Go to the Desktop, if you're not there already.
Right-click the Start button and pick Command Prompt (Admin).
Approve the request for elevation, if asked.
Type this command:

winmgmt /verifyrepository

If there's a problem with the repository, you can try to repair it with:

winmgmt /salvagerepository

You also need to make sure the Windows Management Instrumentation service is running. If it's not, try starting it in your elevated Command Prompt with:

net start winmgmt

and see if/what error message comes out.

Good luck!

[Kilgs]

Repository is consistent.

And the net service "is already started."

:-(

[Parody]

Well, you can continue down the FAQ page and try reregistering the DLLs. After that I'd wait until I hear back from LWD.

You could always go through some normal boring troubleshooting:

• Tell us about your device: type, OS (Windows 8.1, but 32 or 64? Standard, Pro, or Enterprise?), RAM, drives, other peripherals normally connected to this device (especially network adaptors)
• When was the last time it was working?
• When did it stop?
• What is the exact error message you receive?
• Did anything change in your system (especially hardware-wise) between them? (Windows Updates are likely.)
• If you've had it working on this device, have you tried doing a System Restore back to that time?
• Have you tried removing all external devices and rebooting before running it?

[Kilgs]

New update didn't fix anything. Although the Help Desk contacted me but I haven't heard from them in a few days. Hopefully, they're really busy and not just scratching their head going "WTF?!"

[Kilgs]

24 days since RW worked.
7 days since I heard last from Customer Service.

Just counting...

Case 52018

[Kilgs]

While RW continues to fail on start-up for me, I think it's worth noting the excellent Tech Support I've been receiving since the last post. Mr. Paxson has run me through several routines, built an emulator application for me to run and record results, and continues working on the situation.

Very appreciative! Excellent follow-through.

I have high confidence that my problems will be solved.