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talsharien
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Join Date: Mar 2013
Location: Leeds UK
Posts: 250

Old May 24th, 2015, 03:24 AM
Hi,

I am getting the following after updating, any thoughts ?

"The data files could not be loaded due to errors. Hero Lab will now attempt to load them in recovery mode. Once loaded you can access the editor to correct any errors.

One or more packages is for a mismatched version of data files and cannot be loaded. Download updated file packages via the updates mechanism and try loading again"

When I try to follow the instructions it does not work and the errors again.
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ShadowChemosh
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Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729

Old May 24th, 2015, 08:06 AM
Do you have any really old .hl files you have loaded? Also is this on the desktop or the iPad?

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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talsharien
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Join Date: Mar 2013
Location: Leeds UK
Posts: 250

Old May 24th, 2015, 11:15 AM
I have tried a fresh install and completely removed my old files but still comes up with this after trying ti install the latest pf update.

I am on a desktop
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talsharien
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Join Date: Mar 2013
Location: Leeds UK
Posts: 250

Old May 26th, 2015, 04:15 AM
Does anyone have any ideas, my hero lab is currently useless whenever I install the new update. I have completely removed Hero Lab and re-installed removing all files. The software works until I install the new update.

Please, Please Help
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ShadowChemosh
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Volunteer Data File Contributor
 
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729

Old May 26th, 2015, 10:35 AM
I would advise emailing support support@wolflair.com. I don't have anymore ideas.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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Portilis
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Join Date: Feb 2013
Location: Blandford, UK
Posts: 164

Old May 26th, 2015, 01:52 PM
Just as a query to double check, when you say you've deleted all the files, you do mean the ones in Program Data/Hero Lab as well as those in Program Files?
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talsharien
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Join Date: Mar 2013
Location: Leeds UK
Posts: 250

Old June 3rd, 2015, 03:51 AM
Quote:
Originally Posted by Portilis View Post
Just as a query to double check, when you say you've deleted all the files, you do mean the ones in Program Data/Hero Lab as well as those in Program Files?
Thanks Portilis, seems there were some files that I had not deleted that were causing the issue, I have now cleared the pathfinder game and reinstalled using the latest update and it seems fine, slowly adding the community files back in 1 at a time

Thanks again for the help

Tal
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