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SteveT
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Old January 24th, 2022, 05:39 PM
On Wed. (Jan 26) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

Last edited by SteveT; January 26th, 2022 at 09:31 AM.
SteveT is offline   #341
SteveT
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Join Date: Dec 2016
Posts: 489

Old January 31st, 2022, 11:22 AM
On Mon. (Jan 31) we will be taking Hero Lab Online down for maintenance at 2 PM Pacific time (10 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

Last edited by SteveT; January 31st, 2022 at 01:04 PM.
SteveT is offline   #342
SteveT
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Join Date: Dec 2016
Posts: 489

Old January 31st, 2022, 01:15 PM
The account/sales server will be undergoing maintenance for approximately 20 minutes on Monday Jan. 31st at 10:55 PM Pacific Time (in UTC: Tuesday, Feb. 1st at 6:55 AM). New logins to Hero Lab Online and Realm Works will be unavailable during this time, but users who are already logged in prior to the maintenance will be unaffected.

EDIT: This has been completed.

Last edited by SteveT; January 31st, 2022 at 10:18 PM.
SteveT is offline   #343
SteveT
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Join Date: Dec 2016
Posts: 489

Old February 1st, 2022, 03:04 PM
On Thurs. (Feb. 3) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; February 3rd, 2022 at 09:34 AM.
SteveT is offline   #344
SteveT
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Join Date: Dec 2016
Posts: 489

Old February 3rd, 2022, 09:54 AM
This thread is being retired as of 2022-02-03.

In the future, information about upcoming maintenance/downtime for Hero Lab Online will be posted in the Hero Lab Online app.

Information about current server status will be available on the Server Status Page.
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