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SteveT
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Old October 16th, 2021, 06:06 PM
On Sat. (Oct. 16) we will be taking Hero Lab Online down for maintenance to fix a serious issue with the Oracle class in Pathfinder 2 at 6:15 PM Pacific (1:15 AM UTC). Expected duration of downtime is 5 minutes. We apologize for the inconvenience.

EDIT: This has been completed.

Last edited by SteveT; October 16th, 2021 at 06:19 PM.
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SteveT
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Old October 18th, 2021, 06:44 PM
On Wed. (Oct. 20) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

Last edited by SteveT; October 20th, 2021 at 10:30 AM.
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SteveT
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Old October 22nd, 2021, 12:54 PM
On Fri. (Oct. 22) we will be taking Hero Lab Online down for maintenance at 1:15 PM Pacific time (8:15 PM UTC) to fix an internal stability issue that could impact performance. Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; October 22nd, 2021 at 01:23 PM.
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SteveT
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Old October 26th, 2021, 02:25 PM
On Wed. (Oct. 27th) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

Last edited by SteveT; October 27th, 2021 at 10:09 AM.
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SteveT
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Old October 27th, 2021, 11:27 AM
On Wed. (Oct. 27th) we will be deploying a hotfix for Hero Lab Online at 11:40 AM Pacific time (6:40 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

Last edited by SteveT; October 27th, 2021 at 11:53 AM.
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SteveT
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Old November 3rd, 2021, 02:36 PM
On Wed. (Nov. 3) we will be taking our account/sales server down for maintenance at 2:45 PM Pacific time (9:45 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute. Our store and account management websites will be unavailable for a few minutes beyond that.

EDIT: This has been completed.

Last edited by SteveT; November 3rd, 2021 at 03:03 PM.
SteveT is offline   #316
SteveT
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Old November 4th, 2021, 11:15 AM
On Thurs. (Nov. 4) we will be taking our account/sales server down for maintenance at 11:25 AM Pacific time (6:25 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute. Our store and account management websites will be unavailable for a few minutes beyond that.

EDIT: This has been completed.

Last edited by SteveT; November 4th, 2021 at 11:31 AM.
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SteveT
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Join Date: Dec 2016
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Old November 8th, 2021, 11:18 AM
On Thurs. (Nov. 11) we will be taking Hero Lab Online our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

NOTE: This maintenance was originally scheduled for Wed. Nov. 10 but was postponed to Thurs. Nov. 11.

EDIT: This has been completed. Release notes will be posted shortly.

Last edited by SteveT; November 11th, 2021 at 10:27 AM.
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SteveT
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Old November 12th, 2021, 10:25 AM
On Fri. (Nov. 12) we will be taking Hero Lab Online down for maintenance at 10:45 AM Pacific time (6:45 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

Last edited by SteveT; November 12th, 2021 at 10:54 AM.
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SteveT
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Join Date: Dec 2016
Posts: 470

Old November 19th, 2021, 02:08 PM
On Fri. (Nov. 19) we will be taking our account/sales server down for maintenance at 2:15 PM Pacific time (10:15 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute at this time.

EDIT: This has been completed.

Last edited by SteveT; November 19th, 2021 at 02:18 PM.
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